Correspondent, Detroit
Ben's Feed
Nov 6, 2013
Nov 6, 2013

GM’s new customer-service guru faces big task

DETROIT, Nov 6 (Reuters) – Consumers who call to complain
about their General Motors Co car or truck should not be
surprised if they end up bending the ear of the fast-rising
executive in charge of putting a friendlier face on the U.S.
automaker.

Less than two years removed from running a car assembly
plant, Alicia Boler-Davis, 44, is leading GM’s push to boost
vehicle quality and improve customer satisfaction as part of an
effort to increase sales.

Nov 5, 2013

Delphi sees Europe stabilizing, but outlook disappoints

DETROIT, Nov 5 (Reuters) – Delphi Automotive Plc
posted a stronger-than-expected quarterly profit on Tuesday on
strong demand in North America and Asia, and said the European
auto market was stabilizing, but its new full-year forecast
disappointed, sending its shares down 4.8 percent.

The auto parts maker narrowed the range of its full-year
profit forecast for this year, putting its outlook below Wall
Street’s expectations.

Nov 1, 2013

U.S. government shutdown dampens October car sales

DETROIT (Reuters) – The 16-day U.S. government shutdown in early October appeared to dampen consumers’ appetite for new cars, as seven of the top eight automakers reporting monthly sales on Friday missed analysts’ expectations.

Industry sales in October rose 10.6 percent to 1,208,036 vehicles, according to industry research firm Autodata. Analysts had expected a 12 percent increase.

Nov 1, 2013

October sales miss expectations at Chrysler, Ford

DETROIT, Nov 1 (Reuters) – U.S. October auto sales for Ford
Motor Co and Chrysler Group LLC rose by
double-digits from a year earlier, but missed analysts’
expectations.

Automakers reporting monthly sales on Friday were expected
by analysts to show a gain of 12 percent to about 1.22 million
vehicles, or 15.4 million vehicles on a seasonally adjusted
annualized basis.

Oct 30, 2013
Oct 30, 2013
Oct 30, 2013

U.S. demand for trucks, other vehicles drives strong GM profit

DETROIT (Reuters) – General Motors Co (GM.N: Quote, Profile, Research) on Wednesday posted a better-than-expected third-quarter profit as the U.S. automaker’s new lineup of pickup trucks and other revamped models boosted North American results.

While GM’s China operations remained stable, profit margins in the core North American market hit a two-year high on the strength of vehicles like the Chevrolet Silverado pickup and Impala sedan which allowed GM to boost pricing by $400 million.

Oct 30, 2013

GM posts strong profit on U.S. demand, improvement in Europe

DETROIT (Reuters) – General Motors Co (GM.N: Quote, Profile, Research) on Wednesday posted a better-than-expected third-quarter profit as the U.S. automaker’s new lineup of pickup trucks and other revamped models boosted North American results, and revenue rose in Europe for the first time in two years.

The strong showing in North and South America and the improvement in Europe offset the decline in Asian markets outside China, including India and Southeast Asia.

Oct 30, 2013

GM posts strong profit on U.S. demand, smaller loss in Europe

DETROIT, Oct 30 (Reuters) – General Motors Co on
Wednesday posted a better-than-expected quarterly profit on
strong results in its core North American market and the first
revenue increase in Europe in two years.

GM Chief Financial Officer Dan Ammann said the No. 1 U.S.
automaker’s European unit remains on track to achieve its target
of breaking even in the next year or so.

    • About Ben

      "Ben Klayman is based in Detroit and in April was named leader of the global automotive team for Reuters. Previously, Ben covered the business of sports as well as consumer and retail for three years and led the manufacturing/housing team for four years. He also covered the telecommunications sector for three years. He joined Reuters in Detroit in 1998 to cover autos. Prior to joining Reuters, he worked at a series of daily newspapers in Ohio and Maryland. Ben graduated from Washington University in St. Louis in 1989 with a bachelor's degree in English literature."
      Joined Reuters:
      1998
    • More from Ben

    • Contact Ben

    • Follow Ben