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04:44 July 28th, 2006

UPDATED-When good demos go (very, very) bad

Posted by: Eric Auchard
Tags: Uncategorized

(updated July 31) 

Microsoft’s failed voice recognition product demonstration at last Thursday’s Financial Analyst Meeting came full circle on Monday when Larry Osterman, a 22-year veteran Microsoft developer admitted on his blog that he was responsible for the bug that led to the on-stage meltdown.

In a disarmingly confessional post entitled “Wait, that was my bug? Ouch!” Osterman describes the spectacle and then adds ”…and it was my fault.”

Wait a second. Someone in the computer industry just took personal responsibility for messing up?

Eleven years after Microsoft co-founder Bill Gates in his 1995 book “The Road Ahead“ predicted humans would one day talk to their computers rather than have to type, the future appeared to be at hand.

At Microsoft’s annual Financial Analyst Meeting on Thursday, Vista product manager Shanen Boettcher set out to show just how easy to use the speech recognition technology built into upcoming Windows Vista software will be. Like, for example, dictating aloud a simple, heartfelt letter to mom, and having one’s voice automatically transcribed into a computer.

Voice Rec demoThe result was a disaster.

Several tries at making the computer understand the simple salutation “Dear Mom” was read by Microsoft software as “Dear Aunt, let’s set so double the killer delete select all.” Attempts to correct or undo or delete the error only deepened the mess.

It was not just a perfect refutation of the problems of making machines understand human speech. What other features of Microsoft Windows Vista pose trouble, the audience was left to wonder? “The crashing demo didn’t do a lot to instill confidence in the new Windows product,” one Wall Street analyst, who was present at the demo, said.

Windows Vista, already five years in the making, has been postponed by Microsoft several times. Delays have put off the consumer version of Windows until early 2007 — after the crucial holiday shopping season. Vista is scheduled to ship to corporate customers this November, that is, unless more problems are uncovered.

Later, Microsoft CEO Steve Ballmer blamed the failed speech recognition product demonstration on “a little bit of echo” in the room, which confused the speech-to-text system. To be sure, a second demonstration during the meeting showed how effectively speech recognition can be for navigating around applications, like Microsoft Outlook.

Structured menus appear to work fine. But recognizing random, natural speech still has quite a ways to go, by all appearances: “Let’s set so double the killer delete select all.”

– Additional reporting by Daisuke Wakabayashi.

Read the more than 2,800 comments on Digg…

Buyer beware, but several posters are offering T-shirts to commemorate the event. (1), (2), (3) 

Here is the YouTube link to various videos of the demo gone awry.

54 comments so far

[...] Computer, Let Me Tell You Something…Voice Recognition Grows Up From a July 2006 Reuters article describing an early Vista demo: [...]

- Posted by Web Worker Daily » Blog Archive Computer, Let Me Tell You Something…Voice Recognition Grows Up «

[...] Bill Gates’ image shoots itself in the foot July 12th, 2006 First David Letterman takes a shot at Bill Gates, then Microsoft takes a shot at themselves. [...]

- Posted by YoungGoGetter » Bill Gates’ image shoots itself in the foot

[...] Anyway, there are indeed improvements in Voice recognition in Windows Vista, and no it is not perfect yet. I’ll be interested to see if this increases others’ usage of voice recognition. After a particularly bad faux pas at a demonstration, a lot of folks where laughing at Microsoft’s efforts, but I’ve given the new voice-recognition in Vista a few work outs and I’ll say it is much improved. You still need a good quality microphone for the best results. For another look at Vista’s voice recognition take a look at this article by Reuben Schwartz. Also here’s a re-link to a screencast by Long Zheng that shows off some of the voice recognition features.   Software | Vista 11/03/2006 05:21:30 (Mountain Standard Time, UTC-07:00)  Vista Speech Recognition Ups The Volume     Comments [0]  |   |  Digg This |  del.icio.us |  Citations  [...]

- Posted by GottaBeMobile.com - Vista Speech Recognition Ups The Volume - Your Tablet PC and Ultra-Mobile PC news source

[...] Page Summary: Copyright Reuters. Rest in peace Microsoft, I thing you are well beyond the point of no return. We are asking you to do this to help prevent comment spam. We moderate all comments and will publish everything that advances the post directly or with relevant tangential information.read more | digg story [...]

- Posted by Mexico501 » Blog Archive » When good demos go (very, very) bad

[...] At Micrsoft â??s annual Financial Analyst Meeting on Thursday, Vista product manager Shanen Boettcher set out to show just how easy to use the speech recognition technology built into upcoming Windows Vista software will be. But something went very wrong…read more | digg story [...]

- Posted by Tech Industry » When good demos go (very, very) bad

[...] It’s how history repeats itself Posted by backtick Filed in Binary Notes [...]

- Posted by Lets set so double the killer delete select all. « `

I was at this meeting and wrote up an account of what happened that counters the newscast here.

- Posted by Doug

[...] Video: Vista’s "double the killer delete select all" Vista’s Voice Recognition gone really bad in a live demo in front of investors. Reuter’s report here. I sense a meme coming… Remember: "double the killer delete select all!" Keywords: funny, video, windows [...]

- Posted by theory.isthereason » Today’s Links: Lets set so double the killer delete select all

“Wait a second. Someone in the computer industry just took personal responsibility for messing up?”

No, noone took personal responsibility, this developer was setup. The responsibility lies with the presenter, who did not prepare for his presentation.

Most often speech recognition software requires the user to train it for a few minutes, before it can be used successfully. Obviously this sales/marketting moron did not do anything like that before the demo, otherwise if the problem was actually in software he would’ve known it.

As usual noone who matter is taking personal responsibility.

- Posted by Roman

here’s my problems with Mac. they control all the hardware. I have a dell laptop, my newborn son threw up into it as I was having a video call with my mom.(Yes it was stupid of me to lean my son over my computer). I have goldcare on my laptop. Dell fixed and replaced everything. I talked to an apple sales rep a few days later about corporate purchases. He said, that if that had happened to an apple I was would SOL. I don’t doubt Mac is a more stable OS, they don’t have to account for a million varieties of hardware that the OS will run on. have you ever had service on your iPod? It’s dealing with Apple’s service that makes me not a fan of apple.

- Posted by Mike

[...] Vista demo becomes embarassment [...]

- Posted by TechPages · TechCast Episode 25 - Google gets a thousand pizzas

[...]     Microsoft bashers used a failed product demonstration Thursday at the company’s annual Financial Analyst Meeting as an easy excuse to mock the world’s largest software company.     But the response from within Microsoft was anything but that of a corporate monolith. First one developer, then another owned up to the problem in online postings on the company’s developers’ blog. They described in detail what Microsoft already had done to fix the issue.     Over the weekend, Rob Chambers, a member of Microsoft’s speech recognition team, posted a tentative explanation of what he thought might have gone wrong. He provided a more definitive technical answer Monday that pinned the problem on audio gain issue called “clipping.”     “Have you ever heard a car drive by that had the stereo blasting away, and the audio sounded absolutely horrible?” he writes. “Microphones and sound cards can have similar problems trying to convert the analog signal from the microphone element into a digital signal for use by software on the PC.”     Chambers said the glitch was well understood by the team. The demo had worked perfectly well in practice, but because the bug is intermittent, it only popped up during the main event.     “Rest assured that we have the issue under control here in Redmond, and when Vista ships later this year, this audio gain issue will be a thing of the past,” he said.     Larry Osterman, a 22-year Microsoft veteran who is part of the audio team owned up to being slow to detect the software bug when it first was detected about a month ago. “Mea Culpa,” he writes in a blog post entitled “Wait, that was my bug? Ouch!”  [...]

- Posted by Microsoft recognizes speech software bug - Reuters Newsblogs

I wonder if you tell it Lets set so double the killer delete select all. if it will type “Dear Mom,”

As Joe (comment #30) said, i thought of the All your base similarities right away. I can’t wait for the Youtube video and T-shirt.

- Posted by faroth

[...] At Micrsoft’s annual Financial Analyst Meeting on Thursday, Vista product manager Shanen Boettcher set out to show just how easy to use the speech recognition technology built into upcoming Windows Vista software will be. But something went very very wrong…read more | digg story [...]

- Posted by When good demos go (very, very) bad at CodyClark.org

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