Comments on: Blockbuster v Netflix http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/ Just another Blogs.reuters.com weblog Fri, 22 Aug 2008 04:11:19 +0000 http://wordpress.org/?v=2.3.3 By: James de la Vega http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-144581 James de la Vega Fri, 23 Feb 2007 23:54:48 +0000 http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-144581 After being a blockbuster customer for over 17 years I was sent a letter that informed me I would no longer be a Gold customer because I had not rented the required 100 movies a year. If anyone in that company knows anything about customer retention they would look at the fact that I have spent a small fortune with them not only renting but buying as well. Their attitude to Customers is a joke and they thumb their arrogant noses at us all the time in every location I have endured rude bahavior, snide comments that they are doing me a favour. I will cut up my cards and never do business with them again and Mr. Antioco would not give a darn because I am just one person, a customer, and not a big smart guy like he is. The cometition will eat Blockbuster alive and is doing so until they actually begin to realize that customers are their business and all the comments above reflect the attitude from the top down. I should know I worked there once and was told to wait until the customer line was longer before going to a til to serve somebody. How stupid a retail idea is that. Let them wait. Well i am cutting my cards up an mailing them to the head office in Toronto next week. I would rather buy movies from Zellers than walk into a Blockbuster ever again. James de la Vega Former Blockbuster customer After being a blockbuster customer for over 17 years I was sent a letter that informed me I would no longer be a Gold customer because I had not rented the required 100 movies a year. If anyone in that company knows anything about customer retention they would look at the fact that I have spent a small fortune with them not only renting but buying as well. Their attitude to Customers is a joke and they thumb their arrogant noses at us all the time in every location I have endured rude bahavior, snide comments that they are doing me a favour. I will cut up my cards and never do business with them again and Mr. Antioco would not give a darn because I am just one person, a customer, and not a big smart guy like he is. The cometition will eat Blockbuster alive and is doing so until they actually begin to realize that customers are their business and all the comments above reflect the attitude from the top down. I should know I worked there once and was told to wait until the customer line was longer before going to a til to serve somebody. How stupid a retail idea is that. Let them wait. Well i am cutting my cards up an mailing them to the head office in Toronto next week. I would rather buy movies from Zellers than walk into a Blockbuster ever again.

James de la Vega
Former Blockbuster customer

]]> By: Susan http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-130051 Susan Thu, 08 Feb 2007 15:13:27 +0000 http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-130051 Sam - you're not even worth my time. Anyone who doesn't realize the loyalty that excellent customer service will buy is out to lunch. The Blockbuster customer service in the Humble TX store is pathetic. You have to stand around and wait to be checked out even if you're the only person in the store and the manager is standing right there. Additionally, I've been online for 15 minutes trying to find an email or postal address to send a complaint letter to. I haven't found one yet except for the Blockbuster in Canada. I am cutting my card up today and returning it to our local Blockbuster store manager. Life is too short to suffer the aggravation I face every time I go in that store. Sam - you’re not even worth my time. Anyone who doesn’t realize the loyalty that excellent customer service will buy is out to lunch. The Blockbuster customer service in the Humble TX store is pathetic. You have to stand around and wait to be checked out even if you’re the only person in the store and the manager is standing right there. Additionally, I’ve been online for 15 minutes trying to find an email or postal address to send a complaint letter to. I haven’t found one yet except for the Blockbuster in Canada. I am cutting my card up today and returning it to our local Blockbuster store manager. Life is too short to suffer the aggravation I face every time I go in that store.

]]> By: Sam http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-91854 Sam Sat, 13 Jan 2007 16:31:46 +0000 http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-91854 The grass is always greener on the other side. I am sure that you are a customer who cried a river and never took it up with anyone who COULD provide outstanding customer service to you. If running to Netflix is going to make you happy, then so be it. You are the one that is short changing yourself in the longrun. Seriously, where do you go now that 100% of the time provides customer service? Is it not satisfying enough to you that you are getting a load of free rents from Blockbuster for a mere $17.99?? Who the hell cares about the service in the store, get that one situation taken care of and take all you can.....you are obviously not in buisness. No matter how many friends you tell, it is a selfish world, and they are still going to do buisness with Blockbuster if it is more convenient for them...some people are dense...wow The grass is always greener on the other side. I am sure that you are a customer who cried a river and never took it up with anyone who COULD provide outstanding customer service to you. If running to Netflix is going to make you happy, then so be it. You are the one that is short changing yourself in the longrun. Seriously, where do you go now that 100% of the time provides customer service? Is it not satisfying enough to you that you are getting a load of free rents from Blockbuster for a mere $17.99?? Who the hell cares about the service in the store, get that one situation taken care of and take all you can…..you are obviously not in buisness. No matter how many friends you tell, it is a selfish world, and they are still going to do buisness with Blockbuster if it is more convenient for them…some people are dense…wow

]]> By: Lonnie Gash http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-86952 Lonnie Gash Tue, 02 Jan 2007 03:43:41 +0000 http://blogs.reuters.com/blog/2006/11/28/blockbuster-v-netflix/#comment-86952 I have just experienced the worst customer service from Blockbuster, in that serveral stores in Fresno, CA refused to take back movies I accidently brought with me when I moved from Vancouver WA. The Vancouver store told us to return the movies to a Fresno store, who would mail them back. One clerk was totally rude when I went in to return them. I am mailing the movies back to Vancouver and am signing up with NetFlix. If Blockbuster wants to turn the business around, they best look at customer service as the number one thing they need to improve upon. Just remember, one dissatified customer has 500 friends. I have just experienced the worst customer service from Blockbuster, in that serveral stores in Fresno, CA refused to take back movies I accidently brought with me when I moved from Vancouver WA. The Vancouver store told us to return the movies to a Fresno store, who would mail them back. One clerk was totally rude when I went in to return them. I am mailing the movies back to Vancouver and am signing up with NetFlix. If Blockbuster wants to turn the business around, they best look at customer service as the number one thing they need to improve upon. Just remember, one dissatified customer has 500 friends.

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