Promoting the city of New Orleans in the aftermath of Hurricane Katrina — which struck the city two years ago this week – has been no simple task for the agency assigned the campaign, Trumpet Advertising.
The campaign, “Forever New Orleans,” aims to be upbeat and humorous, without misleading the public about the state of the city. Ads with taglines such as “Open. To Just About Anything” and “Soul is Waterproof” are already running in print, on billboards, online and even on tray tables on some U.S. Airways and America West planes.
Trumpet President Robbie Vitrano discusses the campaign and New Orleans, which has yet to see tourism fully rebound. Officials expect the summer of 2007 — a slow season anyway because of the heat — to hit a record low for tourism.
Here’s an excerpt from our e-mail interview:
“Forever New Orleans” is meant to be a fun campaign. Why take it that direction rather than a more emotional one?
It’s not a solely fun campaign, but it allows for a sense of humor, a satire even, which is very much a part of our DNA. We acknowledge the emotion without torturing it - there is a very understandable emotional fatigue, awkwardness and even pity associated with the profound fondness people have for New Orleans. We felt it was time to channel that into something with more momentum and opportunity for engagement. Pity, left to its own devices can become disabling. At some point, everybody wants to go forward. Not insensitively, but some sense of forward progress and nascent momentum.
The campaign is obviously designed to lift tourism. But what about the residents of New Orleans. How have they responded to the advertisements?
It has been well received. We’re only recently attaching it visibly to local events such as a new Saturday concert series. In many ways, this is entirely new for the city. Tourism marketing was generally an external thing. It’s very different for us seeding a holistic message that is designed to align with branding realities that impact residents, business investment and tourism. Locally, people are so emotionally engaged in the issues of recovery and transformation that marketing efforts are not top of mind. Our obligation is to understand these dynamics and authentically reflect them in the branding. Just as tourism is a municipal asset that belongs to the city, so must the branding campaign primarily, fundamentally support the citizens.
Did you learn anything from how New York promoted itself after Sept 11?
We studied it, but the situation was very different. This is an enormously complex branding problem - where certain brand equity had to be abandoned, new markets and opportunities identified, and new products had to be launched - all at once, all immediately. People understood that the vast majority of the New York was untouched and fully functioning. They were clear as to who was the enemy. This allowed New York to mobilize patriotism… and communicate that the best way to support the city was to visit and spend money.
That wasn’t the case here. The months that New Orleans was virtually shut down following Katrina, the huge, transcending moral and political questions associated with the cause and effect of the tragedy, the finger pointing in the response - all of this made it impossible to get a simple message out. We had to cultivate our truest advocates immediately.
New Orleans is still struggling to attract visitors. What needs to be done next to promote the city as a tourist and convention destination?
First, I need to point out that tourism is actually rebounding ahead of schedule and next year should actually be better than 2004, so that is good. We’ll continue to develop and deepen our relationship with cultural tourists especially online giving them tools to not only share and deepen their experience but to become a true part of the reinvention of the city. Tourism and the general recovery of the city can no longer be separated. So we’ll be aligning messages that not only promote tourism, but that also support an increased level of engagement by the citizens as well as economic development activities.