David's Feed
May 5, 2010
via The Great Debate UK

Is the public sector really ready for change?

– David Jarrett is chief executive at Bath Consultancy Group. The opinions expressed are his own.-

For many leaders in the public sector it’s one thing to demonstrate a convincing rationale for change, show the graphs and numbers that justify your proposed strategy, draw up a new structure and win a mandate to make change. Yet this is only half the job. The other – perhaps most challenging half – is implementing this new way of working without your best people leaving, morale crashing, performance falling through the floor and dissatisfaction erupting among your customers.