In quantum mechanics — i.e. in the real world as we understand it today — matter can have two kinds of formerly apparently contradictory qualities.

The same applies to people.

Matter propagates as a wave but materializes (for observers) as a particle.

Similarly, people can be both free and yet enslaved, depending not only on circumstance but on the observer too.

Example:

When I do something GOOD, I like to say I acted freely, and I experience it that way.
When I do something hurtful or BAD, I sometimes excuse myself by saying I couldn’t help it (meaning I experience the cause as compulsion, provocation, reaction, environment, upbringing, parents, circumstances …)

But, when you do something GOOD OR BAD, I tend to praise OR respectively blame you as though you acted freely, in either case.

People can be simultaneously responsible for their actions, and yet not exercising free will. Or vice versa.