http://blogs.reuters.com/felix-salmon/2009/04/17/how-to-succeed-in-customer-service/ A slice of lime in the soda Sun, 19 May 2013 20:32:21 +0000 hourly 1 http://wordpress.org/?v=3.4.2 http://blogs.reuters.com/felix-salmon/2009/04/17/how-to-succeed-in-customer-service/comment-page-1/#comment-31839 KatieJP18 Fri, 14 Oct 2011 15:09:51 +0000 http://blogs.reuters.com/felix-salmon/2009/04/17/how-to-succeed-in-customer-service/#comment-31839 I completely agree! I worked at a place before where we had to use a script when we had unhappy customers. We had to use the "I'm sorry but it's our policy" line a ridiculous amount of times. All that does is escalate the issue. Luckily, I now work with amazing(and competent) managers who "empower" like you mentioned! Great thoughts! I completely agree! I worked at a place before where we had to use a script when we had unhappy customers. We had to use the “I’m sorry but it’s our policy” line a ridiculous amount of times. All that does is escalate the issue. Luckily, I now work with amazing(and competent) managers who “empower” like you mentioned!
Great thoughts!

]]> http://blogs.reuters.com/felix-salmon/2009/04/17/how-to-succeed-in-customer-service/comment-page-1/#comment-563 Marc Sat, 18 Apr 2009 13:08:35 +0000 http://blogs.reuters.com/felix-salmon/2009/04/17/how-to-succeed-in-customer-service/#comment-563 Agreed, the current economy will force companies to focus on customer service. Sites like MeasuredUp.com and Twitter will empower consumers more and make it easier for companies to reach out to customers. Agreed, the current economy will force companies to focus on customer service. Sites like MeasuredUp.com and Twitter will empower consumers more and make it easier for companies to reach out to customers.

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