Comments on: Mint gets eaten by the Borg A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 By: NOcean Wed, 16 Sep 2009 15:26:16 +0000 Will Mint survive the Intuit acquisition?

Intuit is sales driven and is always looking for new customers. It could care less about existing customers who they abuse with forced “upgrades” of their bug ridden software.

In 1995 I wrote Quicken a letter detailing numerous, severe bugs. In 2005, having just upgraded (again) I happened to come across the letter in my files. Guess what? Same bugs. (Quicken admits this.)

In 2009, I upgraded again. Same bugs.
Sort sells were miscalculated, graphs mislabeled, and several Mutual Fund metrics are meaningless.

The benefits of using Quicken are only slightly above using no software at all.

By: Fred Malone Tue, 15 Sep 2009 21:51:24 +0000 First, congrats to the team. It is a dream come true. Now, I am an open minded person. I want to give Intuit the benefit of the doubt here and hope that they purchased so as to improve their own software in this arena. It only makes sense that way because I can’t believe that really affected the Quicken revenues that much.

I will say however that I have been through an acquisition personally in a different market and I known that all of the talk given by either side is just talk. The economy basically forced the company that purchased the company I worked for to do a complete 180 in terms of what they said during the acquisition. I will let actions speak louder than words. So let’s see some action. I imagine that come March we will really know what this purchase means for If I see manual entries and matching of those entries with eventual bank entries, I might be impressed. I will stay on until March, otherwise I move on.

P.S. I only tried Quicken once and preferred MS Money. Once came along I thought that maybe someone finally knew how to do something right.

By: Brian J. Sayatovic Mon, 14 Sep 2009 23:51:33 +0000 I jumped on the quicken bandwagon last year hoping to straighten out my personal finances, choosing it over MS Money. I figured, Quicken 9and other finance software) is Intuit’s bread’n’butter whereas MS Money was just another product to Microsoft.

I’m now a user and have dropped Quicken. I wanted to switch to MS Money but found out Microsoft was dropping it. Then I read about, and after overcoming my skepticism, I tried it out. So far, I really like it!

What didn’t I like about Quicken? There are countless UI quirks where things seem to be done the Quicken-way instead of the conventional way of user interfaces. These might sound trivial, but I have to interact with it. I hate doing bills, and anything that makes it harder makes me less likely to do it.

Since I’ve joined, I’ve been pleased with its usability (despite the intermittent bank connectivity stemming from their battle with the banks). I’m also very impressed with there very open and very personal customer support through their forums.

If Intuit can learn from, and can leverage Quicken’s pocketbook, it should be a win. The skeptic in my dismisses the GM position given to the lead as an empty gesture. Rather, only time and experience will persuade me.

By: KenG Mon, 14 Sep 2009 21:27:54 +0000 I’m amused by the comments on Intuit’s lack of response to customer problems. I don’t see how they are any different than just about any large US company – they all pretty much suck. Do large banks care about the complaints of their customers? No. Insurance companies (especially health insurance)? No. Cable TV or phone companies? No and no. They all try to sound sympathetic, but rarely do they ever do anything. None of them feel they have to. Companies strive to control their markets, and the generally accepted reason for that is so they can control prices, but the real reason is so they can ignore customers.

This attitude of pretending to care while doing nothing was first perfected in America by politicians, who say lots of great things about wanting to bring progress and prosperity to everyone (ok, some of them only want to bring prosperity), but their #1 priority is staying in office, just like the #1 priority of corporate executives is keeping their job, which means they have to make more money.

I used to think the internet would be a great equalizer, as it would enable the spread of feedback among customers, but there’s so much noise out there that it’s hard for this information to be received and processed by enough people to make a difference. Julie responded to criticism by defending Intuit and spitting out a condensed news release, rather than by trying to get the company to make changes, which is what you would expect from a large, entrenched company. Nothing.

By: Elizabeth Mon, 14 Sep 2009 20:03:59 +0000 I just wish someone at Intuit would listen to their customers’ complaints and do something about it. I’ve owned and operated several small businesses (still own one) and used Quickbooks, TurboTax and even used Intuit’s credit card processing service for a retail gig I had. I did this for five faithful years even though I had faced my fair share of frustrations with them. But last year, I swore off all Intuit products because their credit card processing company charged me $300 to cancel their service. They basically told me in so many words, “we don’t care you’ve been a faithful customer for years, if you leave us there will be a price to pay”. It’s just such an absurd, almost malicious practice, but I could not get anyone at Intuit to see it that way. Five God. I generated revenues for them month after month and for that, they thanked me with a $300 fine.

I agree with Felix, when I saw the headline about Intuit buying Mint, my first thought was to cancel my Mint account. To the founders of Mint: I really like your product so don’t take my leaving personally. It’s not your fault — it’s Intuit’s.

By: Patton Mon, 14 Sep 2009 19:38:01 +0000 I’ve been a Quicken user for more than 20 years, and am used to its foibles.

Mint’s not without its own, however much I generally like the service, and among them is the fact that the “recommendations” it makes to me are laughable on their face.

As a result, I think that the combination of the two is apt, I’m not concerned about one dragging the other down to its level (they’re both a solid “B” on my grading scale), and I’ve been expecting but not dreading a combination like this for some time.

By: William Mon, 14 Sep 2009 18:10:44 +0000 Valiant defense by Julie from Intuit, even if its just the typical corporate-speak. We were an Intuit payroll customer for over 2 years but had to move on to another service provider because, for 2 years, Intuit was unable to correct their misspelling of our name on correspondence, pay stubs, reports, and worst of all, our tax returns. Two years. I believe the Borg also do not pay much attention to names. To Intuit, we probably were customer 123…00 of 40 million.

By: julie Mon, 14 Sep 2009 17:18:02 +0000 Julie from Intuit here. Wow, didn’t know we are being equated to an alien race that assimilates everybody it encounters. Ouch! Recognizing you don’t agree, I do want to set the record straight.

Intuit AND are equally excited about working together and we plan to continue offering both Quicken Online and – for FREE – to customers after the acquisition closes.

For people who are concerned that things will change…I can assure you that’s not our intent. In fact, once the transaction is closed, Aaron Patzer will become GM of the Personal Finance group at Intuit with responsibility for Mint, Quicken Online and Quicken desktop products.

Intuit has more than 40 million customers – consumers, small business and financial institutions – who rely on and trust Intuit products to help them with their money. shares our vision to help people save and do more with their money and together, we think we’ll be able to make it even easier for people to stay on top of their finances.

By: quantacide Mon, 14 Sep 2009 16:36:54 +0000 Such a crying shame that this one had to go to the man, but am very happy for the founders. It will take a good few years before Mint turns to Quicken’ed, and I’m no Intuit hater, but Quicken seems to develop w/ a desktop sledgehammer and not a web paring knife.

That being said, there are alternatives (more cumbersome) to Mint.