Comments on: Google’s email nastiness http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/ A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: million hits secret http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-54341 Tue, 07 Oct 2014 20:21:44 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-54341 It’s rare to discover an experienced person in whom you might have some trust. In the world in the present day, nobody genuinely cares about showing others the best way in this matter. How blessed I am to have found such a wonderful website as this. It’s people like you that make a true difference in this world through the suggestions they discuss.

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By: mrdbsql http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-18976 Sat, 02 Oct 2010 05:15:04 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-18976 A friend of ours had a similar problem. She hit the limit, and fortunately was using the Gmail web interface so she saw the message — but then couldn’t delete mails fast enough to free up space. Every day was another chunk of time finding messages to delete — only to be hit with another big email that zeroed it out again. She had no idea about imap and had to get help.

As a result of this, we built www.findbigmail.com as a free service to identify large emails. It adds labels for big, very big and ultra big messages so you know what to delete first. Hopefully this can help some other people too. (And if it does, a donation will help to keep it running!).

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By: name99 http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17550 Sun, 22 Aug 2010 02:45:07 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17550 slashb above is right. The people you should complain to are Apple.
If, in Mail.app, you right-click/control-click on one of the accounts in your inbox, you will get a list of commands for the account, the last of which is “get Account Info” which will, in turn, display your email quota and how much you are using.

I’d personally regard it as a major bug on Apple’s part if they don’t notify you in some way as you get close to this limit (though I am nowhere close to my limit, so I can’t speak from experience). Certainly what I’d hope they would do is a variety of things, from perhaps turning the mailbox icon red to throwing up dialogs once one gets to, say, 95% usage, and that they would do this across both OSX and iOS.

What a normal person should do at this point to deal with the issue is to submit a bug to bugreport.apple.com. People seem to feel this is pointless, but I report tons of bugs, and I get plenty of feedback from Apple asking me for details. The main thing to remember is that, usually, the bug is not going to be fixed and a new version released tomorrow. Best case it will be picked up in the next dot release, which happen every three months or so; and quite likely it will not be picked up until the next major release, which for 10.7 will be, your guess is as good as mine, September 2011?

Felix, of course, has a bully pulpit and there may be some value in writing a mea culpa post in which you both apologize to google (though perhaps the “your quota is low” email idea is a good one), and call Apple out for not warning the user. On the other hand can you even be sure that any of the relevant Apple engineers even read Felix? Apple is not a monolithic borg, and just because some guy in Time Machine team reads Felix and learns about this bug doesn’t mean that guy even knows anyone on the Mail.app team to tell about what he saw. Certainly submitting to bugreport.apple.com is the most reliable way to get the problem resolved.

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By: slashb http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17549 Sun, 22 Aug 2010 01:24:01 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17549 Actually, one of the features of IMAP is that it will tell you how much quota you are using. Gmail appears to support this. The problem then is your own mail client, which should be warning you if you are near quota.

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By: nelson.sproul http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17544 Sat, 21 Aug 2010 18:08:03 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17544 Felix, I think you’re out of line to be too cranky about them not handling well the case where you access the mail via POP (a capability no other free e-mail provider even offers, I believe), thus skipping the ads, and also save large quantities of stuff.

Also, your implication that they laid a trap for you in order to make money is I think misguided. The number of users who reach the limit is very small — the policy is a defense against excessive use, not a bank-style surprise fee.

Re: gmail as beta s/w: they’ve been out of Beta for a year.

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By: owe.jessen http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17506 Fri, 20 Aug 2010 11:06:15 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17506 gmail free – Satisfaction guaranteed, or your money back. Your problem is not unique, though: web.de offers 10 mbyte of free space, and a number of friends continue to use this service provider.

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By: justins http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17494 Fri, 20 Aug 2010 00:06:14 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17494 From what I can make out, Google’s support organization is designed with the ethos outlined by a few of the posters above: the product is permitted to be horrible in certain corner cases and users who experience those horrors do not need to be addressed in a particularly timely or effective manner since, well, they’re a minority. It’s not a approach limited to their free services, either.

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By: josefhiggins http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17469 Thu, 19 Aug 2010 17:22:18 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17469 Wow, to let your inbox fill upward to 7Gigs. I wouldn’t let my inbox fill past 500mb. Why are you using free Gmail like an enterprise solution? Last I check, all of Google’s email offerings (Gmail, Google Apps Gmail) was still in beta. One of the problems I see with using and holding old emails/attchments with free Gmail is I don’t know what time/date Google email system will scrub old emails. Is it one year, upwards to 2 years, or 180 days, etc? As users we don’t know so you’re taking a risk holding old important emails on the free accounts.

I use Google Apps and I scrub my own inbox every quarter. The highest my inbox has ever been was 10mb (all text email, no attachments. I hate attachments). Every quarter I delete old, non-important email. Move important email off Google servers to my own file server in an archive folder. I rarely go back and view archived important emails, just keep them as references. Theres nothing like starting a new quarter with a tidy, empty inbox.

The paid enterprise version of Google Apps I would not have a problem leaving ALL my emails on the servers. Google has stated, Enterprise customers get more space (25g) so users never have to delete any emails. No emails will be deleted if you use Google Enterprise Apps. I like that idea and it’s the only reason I would upgrade to Enterprise. Like you I understand the importance of archiving my messages in one locations but I just can’t trust doing that using free Gmail/Apps.

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By: andrewanon http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17468 Thu, 19 Aug 2010 16:59:40 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17468 Are you out of your mind?

If you don’t want to run out of space, download and archive your e-mail. It’s a free service – there are many good reasons to criticize Google, but your first world problem in this case is certainly not one of them.

Also, when important e-mails are returned, most of us resend them or find other ways of contacting the individual in question.

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By: alexrs http://blogs.reuters.com/felix-salmon/2010/08/18/googles-email-nastiness/comment-page-1/#comment-17457 Thu, 19 Aug 2010 14:04:51 +0000 http://blogs.reuters.com/felix-salmon/?p=4998#comment-17457 The issue is that Gmail (at least the free version) is not an Enterprise product. Google products are, for the most part, designed by Google engineers based on what they themselves want to use. Everyone at Google uses the web interface, so they sometimes forget that not everyone does. The failure to send you a warning email isn’t the result of a deliberate decision, nor is it Google being passive aggressive. Google measures release cycles in days or weeks, not months. If they don’t have this feature, it’s simply that they haven’t gotten around to implementing it. Maybe they’ll give it to an intern next summer.

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