Comments on: #chasefail http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/ A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: mattmc http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18479 Fri, 17 Sep 2010 16:15:19 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18479 Twitter response?!? Surely you are joking, or maybe the bubble of bloggers you are living in is running out of oxygen. Anyway, what they need to do is to frequently update the website with this information, and redirect it to an updated information page, rather than expose anyone to error pages or timeouts that would be associated with web application issues. That appears to be what’s going on now, so you are attempting make something out of nothing.

Sad, because your piece on Trillium was really good, but then you do this faux consumer advocacy whining and look like a fool.

]]>
By: garyphillips http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18473 Fri, 17 Sep 2010 13:08:04 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18473 I would surmise there is an army of technicians working overtime fixing the glitch. Wasting time on those hobby websites would undermine the credibility of the bank. Those in the sub-30 age range may have a need to describe their latest corn filled BM. Felix, you are a boob.

]]>
By: tmc http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18468 Fri, 17 Sep 2010 09:19:07 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18468 Felix is just trying to cajole the banks into feeding him information for articles via twitter. You see, the investigative reporters of the past are now just twits and bloggers that really don’t want to leave the comfort of their cube. So wouldn’t it be nice if all the banks would tweet for them? Then he wouldn’t need to look for press releases to rehash.

]]>
By: nbywardslog http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18467 Fri, 17 Sep 2010 06:16:16 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18467 Very rapidly, the banking guys are joining the ISP, telco, software, search engine and government guys down there in the deep,deep silos….where nothing can be heard and life is beautiful all the time.
Where it doesn’t matter if you put on the website “WE WANNA HEAR FROM YOU!” without providing any method whereby that great event can occur.
Where you feel safe because – although there used to be call centres-full of disabled folks to hide behind – there’s now The Chatroom instead: that surreal prison camp borrowed from Kafka where lots of limbo-souls wander about saying “Say – I see you got that problem too – how about that?”
In the old physical world, bankers were always difficult to pin down. In the virtual one, they’re invisible.
Be very afraid of invisible bankers: don’t mess with them. Or stealth bombers.
http://nbyslog.blogspot.com/2010/09/sket ch-fear-and-loathing-in-eus-tower.html

]]>
By: RodolfoP http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18465 Fri, 17 Sep 2010 05:25:54 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18465 Felix Salmon he has more in common with teenage girls than most people reading the financial news. Twitter? To get information about the goings on of my bank? Felix probably thinks the customers at the Hello Kitty store where he buys his eyeglass frames are a representative sample of Reuters readers. I’ll wager they aren’t.

As far as the bank… Yes, this is terrible and it’s an example of how irritating these people are. They take bailouts, they get 0% loans from the Fed and can sell their toxic junk to the Fed for six times what the market will pay and they can’t even run a website. When you own the executive branch of government, you don’t need to worry about what people think. There are no consequences, no prosecutions, no punishment. Chase can do whatever it pleases because it owns government and together Chase and government own us.

]]>
By: doctorjay317 http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18463 Fri, 17 Sep 2010 04:29:17 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18463 Anonymous Chef

No need to add to your grey hair.

Commentators don’t have to do everything right.

They only tell you who did wrong.

TGIF and a nice weekend, everyone.

]]>
By: nedofbaker http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18453 Thu, 16 Sep 2010 23:48:36 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18453 @Twitter is a mess. Who has the #patience?

]]>
By: fred5407 http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18449 Thu, 16 Sep 2010 22:35:48 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18449 With me a business gets two chances and Chase had their two chances on a card account. They muffed both chances and did not admit when they had problems with someone charging to my account. Now all my correspondence with chase goes in the round file.

]]>
By: Curmudgeon http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18441 Thu, 16 Sep 2010 18:41:49 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18441 If, as Felix says, Chase is getting beat up on social media, it’s a potential problem, and something they can only correct by communicating using that same media. That’s likely some combination of Twitter, Facebook, blogs, LinkedIn groups, and other web-based medium. The problem may go away when service is restored, or it may go completely viral and give Chase a black eye far beyond that medium.

Chase PR should be monitoring any online mention of the company during times like this, and have a plan for blunting its impact (the truth sometimes works). They may in fact be doing this, but don’t have authorization to respond in any way.

]]>
By: randersontt http://blogs.reuters.com/felix-salmon/2010/09/16/chasefail/comment-page-1/#comment-18440 Thu, 16 Sep 2010 18:07:24 +0000 http://blogs.reuters.com/felix-salmon/?p=5378#comment-18440 I’m in my 40s and I don’t use Twitter and I’m not aware of any co-workers or friends who do – although there probably are a few. But I doubt ANY of them want tweets from their bank.

Sure, Chase should communicate better, but the assertion that they are remiss for not having a Twitter account is absurd.

]]>