Egregious bank fee of the day, Banco Popular edition

By Felix Salmon
November 22, 2010
Engels has a bank account at Banco Popular. Checking his account online he found these weird charges:

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Commenter Engels has a bank account at Banco Popular. Checking his account online he found these weird charges:

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The second charge, for $5, makes sense: if you look at the Banco Popular website, it says that there’s “a $5 monthly service charge if average monthly balance drops below $250″. But what on earth is “debit of ATM with flat fee”? There’s no schedule of fees on the website, and if you click on that line item to get a bit more detail, none is forthcoming:

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Eventually Engels managed to get a human at Banco Popular on the phone, and they explained that from now on, Banco Popular will charge him $10 in every month he uses an outside ATM. And yes, that’s over and above any fees charged by the outside ATM itself.*

Obviously, with overdraft fees waning, banks are going to look elsewhere for fee income. But $10 for using an outside ATM is, frankly, beyond the pale. And the opacity and sneakiness with which the fee was introduced and presented to Banco Popular’s clients only goes to show how much of a guilty conscience the bank has about imposing it.

Banco Popular is a bank for the working classes: many of its customers will have to work very hard for well over an hour to earn $10 of post-tax income, if they’re lucky enough to have a job at all. These aren’t people who withdraw $1200 at a time from their bank’s ATM: their cashflow doesn’t allow it. So even when they’re conscientious about avoiding the charges associated with outside ATMs, they might find themselves needing to use such services once a month or so. If they do, it’s downright cruel to slap them with this unexpected $10 charge.

I’d love to see a personal-finance website somewhere put together a list of various banks’ accounts and the fees associated with them; it would ideally include prepaid debit cards, too, and would archive historical information so that customers could see how the fees have evolved over time. The problem, of course, is getting the information: as we’ve seen with Banco Popular, banks are far from transparent about their fees. Maybe someone like Mint or Yodlee could do it?

*Update: Turns out that the explanation Engels got was wrong. But in any case, Popular has changed its ways now. Details here.

3 comments

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I would use this type of site 9and copy of fees page) to show why I am walking and where I am going and give the bank manager a chance to change that $10 charge to zero. What a rip off bank!

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Posted by hsvkitty | Report as abusive

> $10 for using an outside ATM is, frankly, beyond the pale. And the opacity and sneakiness with which the fee was introduced and presented to Banco Popular’s clients

As is often the case, I think you have things a bit backward; the fee would be tolerable if Banco had made it well-known to its customers. It’s the opacity and sneakiness that merit the managers’ having their hands slammed in car doors.

Posted by dWj | Report as abusive

We want to clarify your post about Banco Popular. The $10-charge in question is not a single-use ATM fee but is actually a sum of five fees or five monthly transactions that Customer Engels performed at ATMs not affiliated with Banco Popular.
Our fee for usage of non-affiliated ATMs is $2 per transaction. Further Banco Popular recently became part of the Allpoint network, meaning customers can access nearly 33,000 ATMs nationwide for surcharge-free transactions. These ATMs can be located at http://www.popular.locatorsearch.com.
However, we do agree that these charges, and our policy, could have been better explained by our customer service representative. We have already taken corrective action immediately to address that. Our system has also been corrected to better describe these fees and to have them post individually along with the corresponding transaction. Banco Popular is proud to serve communities in New York, New Jersey, Illinois, Florida and California.
- Banco Popular

Posted by Popular | Report as abusive