Comments on: Confessions of a Vertrue call-center operator http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/ A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: Persistent http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-49170 Wed, 05 Feb 2014 17:09:07 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-49170 My wife recently discovered that she was a victim of Vertrue’s scams. Over several years they were deducting between $18- $35 each month, amounts and names changing on credit card statements, one such was MVQ Shopessentials. After reaching their call center in Neb. they agreed to refund a minute fraction of the total amount stollen of $1360.
I continued to pursuit and seeing that I was getting nowhere with Vertrue Inc. and realizing they were under law suit by AG’s of numerous states, BBB rating of “F” and virtually an $800 million company of sewer rats, I decided to give up! NO not really. I then approached Barclays Bank (issuer of the credit card) and after many letters and phone calls and emails, they reimbursed us half the stollen amount. But I was not going to be happy with just half that was stollen.
So more calls to Barclay’s Security Dept., letters to their CEO, agreement to meat with NBC News regarding the situation, Barclays then refunded the full $1360 that Vertrue stole from my wife.

I am absolutely amazed that this company (with several subsidiaries, apparently just as fraudulent) with all its lawsuits and bankrupts, it is still able to steal from unsuspecting consumers. Wow what a country. If you can steal enough to hire enough lawyers, you can go on for years and years. Company started in the 80’s by Gary A. Johnson founder and CEO. Harvard MBA. Evidently he skipped the classes on business ethics.

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By: honestart http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-47855 Tue, 20 Aug 2013 17:24:28 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-47855 Another note: It does no good to go thru your credit card company to get a refund……since they are in compliance with what is being done. They simply referred you to us. I was on a team of membership reps working specifically with the customers of a well-known credit card comnpany.

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By: honestart http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-47854 Tue, 20 Aug 2013 17:21:33 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-47854 I also worked at VerTrue (back when it was called Memberworks,a name they used before one of their bankruptcies). I understand they have filed bankruptcy again recently. I can assure you that everything stated by Theresa is correct; however, they are so good at what they do, many potential ‘members’ unwittingly became members. I cancelled memberships for my cousin who is an attorney, doctors….even my own highly educated daughter (who had been specifically warned). I gave my supervisor a 2 weeks’ notice, which we agreed would be ‘kept under our hat’. During those 2 weeks, she and I cancelled and fully refunded memberships for everyone we knew PLUS we cancelled and refunded every citizen of a small town that had been flattened by a tornado. After I left, I would periodically call to get other people cancelled that I had originally forgotten. Think of it as a Schindlers List type of operation. (They eventually caught on that it was me.) The long-wait times were designed, I believe, to discourage people from calling. Also, the company phone number that appeared on the ‘member’s’ credit card bill did not look like a phone number. They were/are a despicable company.

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By: TFF http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27546 Sat, 11 Jun 2011 11:32:28 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27546 The suggestion to remove consumer protections was largely tongue-and-cheek, though I am concerned that the regulators are frequently in bed with the industries they supposedly regulate.

We do need to be more cautious (paranoid?) consumers, though. Teach your kids from a young age that advertising is all lies — and point out the many ways in which ads do so (while staying within those very loose “consumer protections).

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By: gabelr http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27540 Sat, 11 Jun 2011 02:54:31 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27540 I believe in personal responsibility too, however it is a shame that holding the buffoons responsible for running schemes by giving them time in prison and taking any proceeds is difficult. It takes years to gather evidence, organize evidence for a coherent case, indict the offenders, try the individuals in court, and finally allow these offenders to run through their appeals and complete their sentence.

I suppose the alternative, taking these individuals into an alley and ensuring they do not leave said alley might seem faster and more just, however, I doubt that society would be even be livable, much less better, if justice were dispensed in this manner.

Removing apparently ineffective consumer protections might seem like a good idea when incidents like this appear. I can assure you that without government enforcing at least some order there is only one way to go, down, way way down.

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By: annies http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27527 Fri, 10 Jun 2011 19:57:07 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27527 well, maybe, just maybe, we can return to the age of personal responsibility where individuals are responsible for their own decisions. Why we need all of these bloated government agencies to protect people from themselves is beyond me. Personal responsibility for your own decisions — that seems to be gone — particularly under this nanny state administration

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By: TFF http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27525 Fri, 10 Jun 2011 19:30:00 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27525 I can’t help but wonder if we wouldn’t be better off ELIMINATING consumer protections? They have almost no teeth anyways, so the comfort they offer is illusory.

If you eliminate protections, people might be forced to assume that all advertised claims are lies — which isn’t quite accurate, but closer to reality than assuming that they are all true.

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By: fresnodan http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27521 Fri, 10 Jun 2011 18:29:42 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27521 ” a full year after the law went into effect. Why it isn’t being prosecuted for this I have no idea.”

Funny…we have supposedly all these consumer protection laws, state attoney generals, BBB, ad infinitum. But if you ever actually try and use them, they pretty much all practice what the banks with regard to refinancing your mortgage practice. Gee, we lost your paperwork. Send it in again, – Gee, we lost your paperwork.
Complain about losing paperwork. You must send in a written complaint. Gee, we lost your paperwork….about losing your paperwork…
Who can fire somebody or make something really happen – nobody – BECAUSE NOTHING IS DESIGNED TO HAPPEN!

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By: annies http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27512 Fri, 10 Jun 2011 14:43:54 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27512 I love people who happily take their paycheck, and then bemoan how oppressive it was to earn their money. Can you imagine – “Every day I would go to work thinking it would be my last day.” That’s kind of the way it is in the private sector, Casey. Unless you’re a tenured government employee, you can always be fired – and it sounds like you were

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By: walt9316 http://blogs.reuters.com/felix-salmon/2011/06/09/confessions-of-a-vertrue-call-center-operator/comment-page-1/#comment-27511 Fri, 10 Jun 2011 12:42:32 +0000 http://blogs.reuters.com/felix-salmon/?p=8614#comment-27511 “Why it isn’t being prosecuted for this I have no idea.”
It doesn’t help that we have a president who is a deer frozen by the headlights.

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