Comments on: Walmart’s MoneyCard: Still nothing to celebrate A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 By: Marty Laubscher Fri, 26 Sep 2014 20:45:56 +0000 Hi, My name is Kennedy Im from Colorado. I just retired from the army. I enlisted young and retired young. Im seeking a new career path in this field. Hope you professionals can advise me how can i start please

By: bashley Thu, 27 Mar 2014 09:42:37 +0000 I like many am a victim. I am looking to resolve this matter today because quite frankly, I have been a loyal customer for some time now. I refuse to accept the information I have been told by the “customer care” line. These people are not helpful in resolving my issue. I am owed a substantial amount of money that was deposited by the IRS. I do not understand how your company can offer such a service as direct deposit for tax returns…and then put a hold on my account. THIS MONEY WAS DEPOSITED BY THE IRS. I hope that someone can resolve my issue immediately otherwise I will have no choice but to alert the appropriate personel:

Legal Counsel
Local Police
Local News Station
Anyone who I feel is going to hear my voice

I do not want to go to these lengths to get the money that is owed to me by law. I would like for someone to call my at my direct line to resolve this issue. I do not appreciate the blatant disregard for my situation. I am not comfortable with the responses I have received from the “customer care”.

By: SDMAR11 Fri, 12 Jul 2013 15:27:44 +0000 I was double charged on a transaction and when I called Walmart MoneyCard to dispute they asked me to contact the processing company that made the mistake , so I did.. the processing company acknowledged they double charged me and they reversed the charges back into my account , I called MoneyCard customer service and dispute department more than 11 times after that and they never released my money that was refunded back from the processing company, they asked me to provide proof, so I called the processing company and they faxed the refund letter to Walmart along with the case number, transaction number and trace number , I called Walmart and they said the case has been closed and they can’t refund the money, even after I supplied them with multiple proofs that the company had refunded the money back to me , I am $310 poorer and Walmart never cared , and it looks like their support and customer service is outsourced somewhere because they all seem to have the same foreign accent , I lost $310 and no one at Walmart MoneyCard is willing to help , they even told me they cannot make any outside calls to investigate the matter.

By: carol1231 Wed, 07 Mar 2012 16:41:08 +0000 The Customer Service is the worst possible … customer no-service. I had a refund BACK to the card, they put a “security” hold on the card until Loss Prevention “verified” the refund. I sent ALL receipts, refund receipts, verification from the merchant to them. Customer No-Service says 24hours, 24 hours, DAY AFTER DAY. I tried to speak to Loss Prevention management, they refuse to give me to anyone in a supervisory capacity. The money is there, it is MINE, but they will NOT give it to me. The telephone operators are unintelligible and ignorant.

By: dinnim316 Tue, 07 Feb 2012 20:58:02 +0000 Were I should begin? Walmart money card is practically begging you to get direct deposit. Well I did request direct deposit for my tax refund. They(Walmart) had my last name wrong on there computer(my card is spelled correctly) so the refund was rejected. The IRS is now telling me 3 weeks to get the refund to them and then another 3 weeks before they can send it out to me. Walmart Reps were unable to help me. You can bearly understand them. They gave me the run around and basically said theres nothing we can do. This was there mistake and there is nothing they can do? There customer service sucks! Bottom line. Stay away from this card or you will never see your money or have anyone on your side to help you!They don’t own up to their mistakes!

By: singing09 Wed, 28 Dec 2011 01:59:11 +0000 I have had a Wal-Mart Money Card since January 2009 and I disagree with this post and the original post on the Wal-Mart Money Card. This card has been a life saver after my frustration with overdraft charges from big banks over the years. I have only ever paid a start up fee of $8.95 (which has since been lowered to $3 for new cards) and the initial fee of $3 to place a cash deposit on to the card, since then I have my paycheck sent direct deposit into my account and have not paid a single monthly fee or a deposit fee. The fees were plainly stated on the cards outer packaging and the Wal-Mart money center located at Customer Service. I even had my purse stolen and called customer service to prevent the thieves for charging my account and I received a new card with in less than 5 business days. I can receive an actual account balance (unlike my previous experience with big banks that don’t instantly update the account balance) via text, email, and website at no charge. I can pull money out during purchases at grocery stores, big box stores, and any other retailer that offers a cash back option. Yes, there is a little pre-planning the goes it to it, but it is usually no big deal. The card does have its drawbacks but for most with the right planning the card can be of great value to someone who does not want the outrageous charges and fees of a big bank.

By: OuterLimits Wed, 07 Dec 2011 20:21:09 +0000 Show me where a bank clearly shows the $35 overdraft fee or what they charge to use a foreign atm? They also have pages long agreements to read.

BTW the WU Moneywise card has an ATM withdrawal fee of $1.95 and a balance inquiry fee of $0.45.

How much does the WU card cost to reload? $4.95 + the check cashing fee which is probably a percentage of the check.

WalMart cashes checks for $3 the same as Bank of America and less than Citizens Bank – $7.

There are several great prepaid accounts out there but rather than research them bloggers continue to shill for the banks and only write about bad cards.

By: rootless_e Mon, 05 Dec 2011 02:48:59 +0000 I was with you until you mentioned Pam Bondi – and then I wondered if the complaints had any basis.

By: crumblrr Fri, 02 Dec 2011 09:48:39 +0000 Yes, this money card is not so comfortable to use!
Although it performs a good job in mexico, it seems like not here in America!!!

Bring it back to Mexico then!

Hoping for the best!

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