Comments on: The one big problem with NYC’s bikeshare http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/ A slice of lime in the soda Sun, 26 Oct 2014 19:05:02 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: HappyBiker http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47511 Sun, 30 Jun 2013 03:07:37 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47511 A hard shove is NOT needed to dock the bike; trying to apply brute force will likely only frustrate. The locking plate on the bike just needs to be correctly aligned with the receptacle on the dock, which often requires the front of the bike to be lifted slightly off the ground. The same principle applied for docking in the Taipei bike share system; only there, the physical parts were more clearly visible.

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By: NiftyFifty http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47296 Sun, 09 Jun 2013 18:33:25 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47296 Londoners have a neat trick for releasing and returning bikes without needing to give them a hard shove or two-handed pull out of the dock. The London bikes are substantially the same as the Citibikes – so this should work Stateside too. Tilt the bike forward by grasping the back of the saddle and lift the back wheel up by a couple of inches and it will slide out or in quite easily……… you’re welcome!

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By: NYCInnovates http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47289 Sat, 08 Jun 2013 13:19:50 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47289 If this is “no-easy-to-fix-glitch” it may be an opportunity to shift away from the older “smart-dock” technology to newer “smart-lock” technology.

Keep all the same stations (but without the docks), keep citibike brand, keep alta as operator…just shift to the newer technology.

The newer smart-lock technology could accelerate roll-out of bikeshare to all five boros (and specifically places that need it most like red hook and the south bronx).

http://bit.ly/19tpiIC

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By: PaytonC http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47284 Fri, 07 Jun 2013 21:59:42 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47284 Seems like the different software and overexpansion have caused some growing pains. I’ve had almost uniformly good experiences with the software and the call center in 2+ years in DC. The 8D software does have pretty wonky prompts, but at least it has good uptime — it’s based on parking meter software that’s been field tested for a while.

The “good shove” is something I keep having to remind tourists as I’m riding around town. Here, there’s a perky chime when you successfully dock; perhaps that was eliminated to make NYC’s quieter. The locking mechanism emits a pretty load groan when it fails, so even without the chimes it’s usually obvious when it hasn’t worked.

Solar access does impact the system reliability. The trucks can run around and swap in new batteries (there’s a car battery inside the kiosk), but that’s far from ideal.

@crocodilechuck: Yes, the bikes are highly customized to make them impossible to piece out, and besides, $1000 is a baseline price for a solid bike built in North America. Citibank didn’t “subsidize” them, they paid for the initial fleet — and just like any other rental, if you break it or lose it, you buy its replacement.

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By: qrt145 http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47267 Thu, 06 Jun 2013 19:02:22 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47267 @Woltmann: the idea is you don’t rent it for a couple of hours to go to lunch. You rent one for up to 30 minutes* one way, and then rent another for the return trip. This maximizes the availability of the bikes and means you are not responsible for the bike while it’s docked (if you rented it for two hours to go to lunch, you’d need to make sure it doesn’t get stolen while you are having lunch!)

* You can use it for 30 minutes without additional fees if you are a daily/weekly user; if you are an annual member, the time limit is 45 minutes.

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By: realist50 http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47265 Thu, 06 Jun 2013 18:45:47 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47265 @ABT – I’d theorize that for a lot of people the issue is less being out of touch and more a desire to use commute time to read and respond to emails. Not saying that thought is 100% logical because one could possibly try to read the paper or a printed document instead, but checking emails on a smartphone is one of the easier productive tasks when riding in the back of a car, on a bus, or on a subway.

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By: Moennick http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47262 Thu, 06 Jun 2013 17:19:33 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47262 Great article from a user perspective! There are great points in this article, including the trials and tribulations that occurred to the system before launch. The Boston system uses the 8D software, so the software “glitches” shouldn’t be compared. Saying all that the Alta + PBSC team are VERY good at what they do and the system has only been up and running for a week. Time will tell if the in-house software will be as good as the original 8D software that won the team the contract.

The New York system is off to a great start and the ease and convenience of bike share will prevail, as casual users become aware of the system spontaneous bike riding will increase exponentially in New York City – and really isn’t that the goal – to get bums on bikes!

Bikes will never replace the car, however aren’t we all better off with multiple options – especially options that are healthy, affordable and environmentally less damaging?

A special thank you to Ms. Rabinowitz on taking public bike share viral.

Derrick Moennick – www.publicbikeshare.com

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By: pbooth http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47259 Thu, 06 Jun 2013 16:47:04 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47259 I’ve used the bikeshare six times. I had problems on two occasions. The first was that I couldn’t return a bike at the 16th St/5th ave location – it seemed to be dead and so I returned it to a nearby station. The next was a station that wouldn’t let me take any bike. Both times i tried calling bikeshare and gave up after being on hold for ten mins.

Teething problems are to be expected. I hope that they can do a better job of communicating with their customers.

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By: Moopheus http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47257 Thu, 06 Jun 2013 14:25:13 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47257 Alta operates the Hubway here in Boston, but I haven’t heard about any such issues here (I don’t use it–I take my own bike everywhere). Hopefully we won’t be “upgraded” to the new software if the old software works and the new software doesn’t. But I seem to recall when the Metrocard system was installed on the MTA, it took a while for the bugs to get worked out. It sometimes just seems more difficult for New York to do what other cities manage to do.

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By: BlackDuck http://blogs.reuters.com/felix-salmon/2013/06/05/the-one-big-problem-with-nycs-bikeshare/comment-page-1/#comment-47255 Thu, 06 Jun 2013 13:29:14 +0000 https://blogs.reuters.com/felix-salmon/?p=21992#comment-47255 From personal experience, the reason that the Boris-bikes (nobody calls them Barclays-bikes) have been such a success was that from the day the bikes were there, it all just worked. Unlocking bikes, apps showing accurate (live) availability of bikes, docking bikes, teams redistributing bikes when there are full&empty docking stations. It was all running from day one.
It’s been a huge success since then and has effectively altered how automobile drivers react to bicyclists: where before the Boris-bikes there was an all-out war between cars and bike-messengers, there now is balance between cars and bikes.
I hope they can work it out in New York, but I agree that there is not much time to fix things before people give up on them and therefore the cyclist uptake will lose critical mass.

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