http://blogs.reuters.com/financial-regulatory-forum/2012/04/17/bank-mystery-shoppers-can-help-ensure-adherence-to-abusive-practice-rules-expert-says/ Fri, 19 Apr 2013 00:29:31 +0000 hourly 1 http://wordpress.org/?v=3.4.2 http://blogs.reuters.com/financial-regulatory-forum/2012/04/17/bank-mystery-shoppers-can-help-ensure-adherence-to-abusive-practice-rules-expert-says/comment-page-1/#comment-8534 read_easy Tue, 01 May 2012 16:17:01 +0000 http://blogs.reuters.com/financial-regulatory-forum/?p=9098#comment-8534 Some thing else that might work to improve bank workers compliance: Pay Fair Wages, Give well deserved break times, give minimum respect to people in call centers. This will apply not only for people in the US, but too to night-shift workers overseas. I used to work for a Citigroup Call Center, it was OK, but the company was sold to Santander, so the actual salary went down and the respect for people trashed. Now I get the point of the 99% movement about the financial institutions. Some thing else that might work to improve bank workers compliance: Pay Fair Wages, Give well deserved break times, give minimum respect to people in call centers.
This will apply not only for people in the US, but too to night-shift workers overseas.
I used to work for a Citigroup Call Center, it was OK, but the company was sold to Santander, so the actual salary went down and the respect for people trashed.
Now I get the point of the 99% movement about the financial institutions.

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