Comments on: Bank ‘mystery shoppers’ can help ensure adherence to abusive practice rules, expert says http://blogs.reuters.com/financial-regulatory-forum/2012/04/17/bank-mystery-shoppers-can-help-ensure-adherence-to-abusive-practice-rules-expert-says/ Mon, 31 Oct 2016 15:40:16 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: read_easy http://blogs.reuters.com/financial-regulatory-forum/2012/04/17/bank-mystery-shoppers-can-help-ensure-adherence-to-abusive-practice-rules-expert-says/comment-page-1/#comment-8534 Tue, 01 May 2012 16:17:01 +0000 http://blogs.reuters.com/financial-regulatory-forum/?p=9098#comment-8534 Some thing else that might work to improve bank workers compliance: Pay Fair Wages, Give well deserved break times, give minimum respect to people in call centers.
This will apply not only for people in the US, but too to night-shift workers overseas.
I used to work for a Citigroup Call Center, it was OK, but the company was sold to Santander, so the actual salary went down and the respect for people trashed.
Now I get the point of the 99% movement about the financial institutions.

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