Comments on: Bank ‘mystery shoppers’ can help ensure adherence to abusive practice rules, expert says Mon, 31 Oct 2016 15:40:16 +0000 hourly 1 By: read_easy Tue, 01 May 2012 16:17:01 +0000 Some thing else that might work to improve bank workers compliance: Pay Fair Wages, Give well deserved break times, give minimum respect to people in call centers.
This will apply not only for people in the US, but too to night-shift workers overseas.
I used to work for a Citigroup Call Center, it was OK, but the company was sold to Santander, so the actual salary went down and the respect for people trashed.
Now I get the point of the 99% movement about the financial institutions.