Gosh, those Verizon guys who can’t fix anything sure are nice.
Two days after Mother Nature snapped the data cable that runs 25 feet from the street to my home — severing the home phone connection that I barely use — they rang my bell and greeted me with smiles. You heard right: smiles.
Next came a pair of handshakes with uncalloused hands, then introductions, a declaration, and a revelation: “I’m Jim, and he’s Steve. We are managers! There’s a strike!”