Archive for the ‘Uncategorized’ Category

November 9th, 2009

The future of computing is in the cloud

Posted by: Piers Linney

pierslinney-Piers Linney is a self made entrepreneur and former City investment banker. He is currently Joint-Chief Executive Office at Outsourcery.co.uk, a leading communications and hosted IT company. The opinions expressed are his own.-

“Cloud computing” can sound like a very amorphous concept, perhaps even conjuring up images of important business data floating around in the skies above us. It often raises questions about control and security. But the reality is a lot more down to earth and it is quite simply the future of computing and the way in which businesses will consume pooled resources of software and hardware.

It is not a technology that is on the way or in “beta testing”. Cloud computing uses tried and tested software that is just delivered in a new way. It is already empowering thousands of small and medium-sized enterprises (SMEs) in the UK while saving them money, increasing productivity and allowing them to get on with running their business instead of their IT.

The arrival of cloud computing - where software and hardware is pooled centrally and made available over the internet - has parallels with the early use of electrical power. When industry first started using electricity, each business had to build a generating plant.

This model was replaced with large centralised power stations with electricity distributed using the National Grid network - providing customers with “on-demand” power without any investment or maintenance costs and billing based on only what was used.

My business Outsourcery is a leading provider of communications and cloud computing solutions to 25,000 SMEs in the UK. We have two purpose built data centres, complete with security, 24/7 monitoring, expert staff, redundancy and real time back-up of systems and data across two sites that even most corporations could not afford. If one of our data centres was catastrophically destroyed, our customers would probably not even notice.

I have been involved in many start-ups and SMEs where looking after technology was a constant burden - involving the purchase of expensive servers and software and maintenance support.

The same expensive start-up costs were always needed - whether the office had a team of five or 25 people. Data back up solutions, PABX phone systems and the installation of ISDN lines were all part of the expensive communications and IT mix.

All of these systems were separate, with no integration. It usually was not long before we had to hire an IT Manager to look after the “stuff in the cupboard”.

Things have changed. Now, businesses of any size can benefit from state-of-the art IT without enduring any infrastructure or maintenance costs. These businesses pay for the service on a per person, per monthly basis.

This is all done without the business needing its own server, telephone system or maintenance contract. Whether the business is a two-man band or a company with 200 employees in different offices, the technology can be rapidly deployed.

When documents, e-mails, contacts and other business critical data are switched from an “on-premise” server inside your office to the cloud it makes them accessible from any PC, laptop or mobile device anywhere in the world.

Mobile and virtual businesses are now a reality. Switching business critical functions to an external “cloud computing” solution is not really about outsourcing. It is more about reducing costs and focussing the resources of a business on what it does best - serving its customers.

Whether we are providing a hosted IT solution to a freight distribution company, a cake shop or a charity - the overarching aim remains the same: we handle the communications and IT while our customer gets on with the business of running their business.

We do this by providing a holistic solution which links an employee’s work PC, laptop, landline telephone and mobile together. This is what we call “unified communications” - the seamless blend of real time communication (mobile, voice, video and instant messaging) with non-real time communications (e-mail and voicemail).

This is then seamlessly integrated with mobile devices, document collaboration and customer relationship management (CRM) solutions.

While the case for this type of cloud computing solution is compelling, IT managers of large and small companies still have fears about the risks involved in switching business critical IT functions to an external supplier.

For example, a YouGov survey, commissioned by IT assurance specialist NCC Group, found that 20 percent of IT managers working in large businesses believe that their outsourced systems and processes have less IT security than those based in-house. These fears have doubtless been fuelled by high-profile cases of outages where data has been lost and the common confusion with the low security available for users of consumer focused sites such as Facebook or Twitter.

Thousands of people with Sidekick smart-phones, for example, lost their address books, calendars, photo albums and other personal data which was stored in the cloud. But the reality is that outages where sensitive personal or business data is lost are extremely rare in the business sector. However, choose your hosted IT and communications supplier carefully as they are not all the same. Companies such as Outsourcery are attuned to the growth of cloud computing and the major commitment made to it by global-leading technology companies such as Microsoft and Google.

During my time in business I have experienced a failed IT back-up system - which was a result of it not being set up properly - and days without e-mail as the internet connection cable for our e-mail server had been knocked out by a cleaner and we were all abroad. The fact is that it is far more risky to house a server in your office where an accident or mishap can result in a server being damaged and business critical data being lost forever.

All businesses need to embrace cloud computing as it will make them more efficient and more productive while enriching their working relationships. Businesses already using cloud computing quickly ask themselves how their competitors can cope without enjoying the many benefits that this new technology brings.

I am sure that the last company to ditch its own electricity generating plant for a far cheaper, more efficient and more reliable on-demand supply via the national grid lost out to those that embraced the inevitable process towards the grid earlier on.

Cloud computing is the future of computing.
Box out

Cloud dialogues…

Imagine you are sitting in an airport in the U.S. using a wireless network and you urgently need to obtain access to a proposal on your secure intranet that you want to send to an important customer who needs it for a key internal meeting, but it needs to be updated.

You can see in a glance next to the document that one of your colleagues involved in preparing the proposal is available in your London office and online as their “presence” icon, which checks their diary and status, is green. Another is in a meeting and their status is red. You instant message your available colleague to ask whether they can help you to amend the document.

They reply “yes” and initiate a voice call over the internet at no cost. You put on your bluetooth headset, open the document and then start a web conference allowing you to have a face to face conversation.

At the same time you can share the document and collaborate to amend the document in real time. You bring in another colleague by dragging and dropping them in to the call window, but just converse by instant message to ask a few simple questions.

As soon as you’ve finished, you drop out of the conference, but your two colleagues continue using instant messaging as they’ve had an idea to improve the document. They actually then go on to escalate to a voice call from their desk phones by one click to continue the conversation. You save the document back to your intranet, which is automatically subject to version control.

You then look at your customer record launched from a CRM solution integrated with Outlook, which lists all of your company’s communications with the customer to ensure that somebody hasn’t already sent a similar document and pricing to a different decision maker. You then send the document by email to your customer and it is logged in the CRM system automatically and an automated notification is sent to your commercial team - with a link to the document on your intranet - so that they know that a proposal has been issued.

You try to call your customer in London and the call is routed over the internet to the UK where a UK call over the fixed line network is made so that you would only pay for a local call, but there is no answer so you leave a voicemail. You then close your laptop and head to your gate.

As you board the plane your colleague instant messages you on your smart phone to ask whether you got it out in time. As you read the instant message, your customer confirms receipt by email and thanks you for a speedy response and your follow up voicemail.

They also called your office number to thank you, as they don’t know where you are, and left a voicemail, which is sent automatically as a sound file to your smart phone. You should have actually diverted all calls to your mobile though using the toolbar in Outlook that controls how people can, or can’t, reach you.

You respond to your colleague by instant message typing “they have it. thanks”. You then forward your colleague the customer’s grateful voicemail as an email attachment from your smart phone - just before you switch off for your flight.

In my business, this is how we work every day. It astounds most people that see these powerful yet cost effective and scalable solutions in action.

November 6th, 2009

Getting to grips with the post-Cold War security threat

Posted by: John Reid

johnreid-John Reid, formerly the UK Defence Secretary and Home Secretary, is MP for Airdrie and Shotts, and Chairman of the Institute for Security and Resilience Studies at University College, London. The opinions expressed are his own. -

The fall of the Berlin Wall, on November 9, 1989, was one of history’s truly epochal moments. During what became a revolutionary wave sweeping across the former Eastern Bloc countries, the announcement by the then-East German Government that its citizens could visit West Germany set in train a series of events that led, ultimately, to the demise of the Soviet Union itself.

Twenty years on, what is most striking to me are the massive, enduring ramifications of the events of November 1989. Only several decades ago, the Cold War meant that the borders of the Eastern Bloc were largely inviolate; extremist religious groups and ethnic tensions were suppressed, there was no internet (at least as we know it today) and travel between East and West was difficult. The two great Glaciers of the Cold War produced a frozen hinterland characterised by immobility.

Today’s world is a vastly different place. When one of the great Glaciers - the former Soviet Union – melted it helped unleash a potential torrent of security problems. We now live in an era characterised by huge mobility and instability, in which issues such as mass migration, international crime and international terrorism have a much higher prominence.

The end of the Cold War, together with subsequent conflicts across Africa, the Balkans and the Middle East, for instance, has led to many millions of people migrating the globe in hope or fear. In the West, this has given rise to pressure on jobs, healthcare, education, housing and cultural identity, causing local populations to feel threatened.

While international migration has generally been culturally enriching and beneficial, it has nonetheless also increased the range of threats to our societies. For instance, the 48 radical Islamicists implicated in terror plots in the United States between 1993 and 2001, including the 9/11 hijackers, all used legitimate immigration devices (e.g. “green cards”, student/tourism/business visas, and amnesty and asylum) to get into the country.

Getting to grips with this specific threat is a major challenge and the reason why, as UK Home Secretary, I placed so much emphasis on the need to overhaul our immigration system. Key elements of the changes I championed include a new points-based system — which represents the biggest reform of UK immigration procedures for more than half a century; electronic border controls (all UK entry visas, for instance, are now based on finger prints); and the National Identity Scheme which features compulsory fingerprint biometric identity cards for foreign nationals.

It is globalisation that lies at the heart of our transformational post-Cold War World. This inexorable process has extended the opportunities of world-wide interchange. Driven by technological advances in transport, communications, and electronic networks, globalisation has delivered massive opportunities in terms of mobility, movement and exchange of people, ideas, values, resources, commodities and finance.

But this same globalisation process and associated technology has also brought major new threats, or intensified existing ones, rendering everyone increasingly inter-dependent and vulnerable. The threat we face is seamless, running across the boundaries of defence, foreign affairs, domestic and social life. For instance, it has left nations and peoples ever more vulnerable to phenomena ranging from international crime and terrorism through to cyber-attack, health pandemics, energy-politics, resource shortage and financial crises.

The net result is that there are far more sources of insecurity than during the Cold War. The uncertainty this generates means that crises (defined as crucial turning points in events rather than as catastrophes) are more recurrent. Moreover, this bias towards instability is exacerbated by the fact that the nature of the potential crises we face is constantly evolving. In the context of international migration, for instance, terrorists and other international criminals are constantly trying to find new ways to evade our security safeguards.

Given the complexity of the threats we face, it is essential as a nation that we continually upgrade our capacity to deal with them by identifying, exposing and remedying our deficiencies. If we are to be able to keep up, and potentially be one step ahead of our adversaries, we will increasingly need to pool our ingenuity to innovate and deliver solutions.

This is a relatively uncontroversial ambition, shared by many. But I believe it requires nothing less than new thinking, new urgency and a new approach to studying tomorrow’s security problems today.

That’s partly why we are establishing the Institute for Security and Resilience Studies at University College, London. The new Centre will address projects of vital importance to national and international security arising from globalisation in the post-Cold War World. The goal is to assess and embed resilience as well as analysing threats; and to extend this analysis into action in outlining policy options to shape our preparation, response and recovery to crises.

This insistence on “embedding” resilience throughout organisational structures and culture is essential given the nature of contemporary society. Where there is, for instance, now a global availability of information through the internet, satellite and mobile communications, resilience to threats must be embedded in a decentralised way (rather than top-down). To the degree that resilience can ever be said to have depended on an elite management at the top of organisations, this is no longer the case — hence the need to bring together practitioners from the public, private and third sectors with academics in order to combine theory and practice in targeted projects.

The goal must be nothing less that ensuring that government, business and society can not only cope with, but flourish, in the increasingly uncertain times in which we live. The fall of that wall symbolised the emergence of a world offering both unparalleled opportunities and unprecedented insecurities. The challenge of maximising the first and countering the latter is a legacy demanding an ingenuity and endurance from the next and subsequent generations to match that of their predecessors.

November 5th, 2009

When firms “Too Big to Fail” fall

Posted by: Julie Mollins

Amid the turmoil of the 2008 financial crisis a myriad of events unfolded that the general public knew nothing about, writes New York Times reporter Andrew Ross Sorkin in a new book titled “Too Big to Fail.”

Wall Street fell from the dizzying heights of good fortune to calamity in a matter of months. To a large degree it’s still to early to tell whether financiers and politicians involved made the right choices.

“At its core ‘Too Big to Fail’ is a chronicle of failure — a failure that brought the world to its knees and raised questions about the very nature of capitalism,” writes Sorkin in his behind-the-scenes account.

He spoke with Reuters before giving a lecture at the London School of Economics on Thursday.

November 5th, 2009

Bank hedges bets with QE expansion

Posted by: David Milliken

BRITAIN-BANK/RATESWhen the Bank of England decided to expand its quantitative easing policy by 25 billion pounds to 200 billion on Thursday, it was essentially hedging its bets.

After Britain’s economy shrank unexpectedly in the third quarter, and with two thirds of the City expecting an expansion to the QE programme, simply shutting off the tap of government bond purchases would risk being more of a shock than the economy could bear.

On the other hand, the Bank clearly believes that the worst is over for the economy and that recovery will come soon — even if it’s going to be weak.

Thursday’s decision means the central bank will keep buying government debt until February, but at only half the pace of before. This still amounts to around 2 billion pounds a week, not including the much smaller sums of corporate debt that the Bank is buying.

What the decision means for a typical household is harder to calculate. The Bank says that its quantitative easing programme has raised the price of government and corporate
bonds, making borrowing cheaper.

But for average firms and consumers looking for a loan, the benefit is harder to spot.

There is little clear evidence that banks are much more willing to lend than a few months ago — though the Bank would argue that quantitative easing has been instrumental in avoiding the recession turning into a depression.

In the longer term, the big unknown is the impact that quantitative easing will have on inflation. Sterling’s weakness against the dollar and the euro will push inflation up in the short term, and going forward the Bank of England said it faced a balancing act.

While rising unemployment and half-full shops and factories will keep a lid on prices, policymakers know that quantitative easing could exert upward pressure on demand and prices for months if not years after it has stopped.

That’s why they took the decision today which could mark the gradual phasing out of this unprecedented policy of asset purchases.

November 4th, 2009

Is a bubble burbling in financial markets?

Posted by: Jane Foley

JaneFoley.JPG-Jane Foley is research director at Forex.com. The opinions expressed are her own.-

The discrediting of the efficient markets theory in the aftermath of the financial crisis appears to have been accompanied with growing support for the view that rather than efficient in nature, financial markets are predisposed towards the formation of bubbles.

A bubble can simply be defined as an occurrence that begins when the price of an asset has been driven significantly above it “fair” value. According to the efficient markets theory this would not happen.

If bubbles are a natural outcome of financial market activity it is relevant to ask whether the very loose fiscal and monetary policies of many central banks and governments are presently sowing the seeds of the next bubble.

Even though the real economies of the U.S., UK, Eurozone and Japan continue to be defined by expectations of rising unemployment and falling real wages, access to cheap money has already helped restore the profitability of many investment banks.

In turn, this has fed risk appetite which is evident in the rally in stocks since the spring, increased demand for “risky” currencies and a recovery in commodities prices. Brent oil has rallied by 128 percent from its 2009 low. The ability of oil to rally despite the existence of oil supplies well above the seasonal average suggests there is already speculative element in this market which could be in danger of driving prices above their fair value.

This week’s meetings of the Federal Reserve, the Bank of England and the European Central Bank have focussed attention not so much on rates, but on the extraordinary policy decisions taken by these central banks in the wake of the financial crisis and whether conditions are ripening in favour of a gradual withdrawal of some of these policies.

The Fed last week ended its $300 billion treasury bond purchasing plan, though it will carry on buying mortgage backed securities. The Bank of Japan last week announced that it will stop buying corporate bonds at year end. The Reserve Bank of India also removed emergency support measures last week.

This week there is speculation that the ECB could announce that it will hold no more 12-month cash tenders next year. By contrast the Bank of England is expected to increase quantitative easing at the November 5, Monetary Policy Committee meeting. Supporters of quantitative easing continue to stress that the lack of clear inflation pressures suggests there is room for these plans to be extended.

However, the lack of response in either money supply or inflation indices could equally be illustrating that these plans are not having a significant impact on the real economy and are therefore no longer appropriate. The paring back of these plans are likely to have an impact on the ability of some banks to turn an easy profit and thus should rein in risk appetite and limit speculative and “bubble” forming activity.

Unfortunately, a bubble can only be truly confirmed after it has burst; a characteristic with clear destabilising consequences. If bubbles are natural phenomena within financial markets, the need for tighter regulation and ongoing reviews of processes that oversee the financial system are absolutely necessary.

This conclusion, while in complete contrast to the implications of the efficient markets theory, ties in very well with the political desire to reform the banking regulatory framework in order to protect the tax payer from future hefty bank bail-out costs. The banking landscape, while already vastly different from just two years ago could continue its transformation for years.

researchEMEA@forrex.com

November 4th, 2009

Parliament 2010

Posted by: Mark Jones

parliament

We’ll be covering live the Edelman debate on social media and UK politics.

November 3rd, 2009

Barclays shake-up leaves Frits in bits

Posted by: Peter Thal Larsen

So much for Barclays' ambitions to be a magnet for banking talent. When the British bank hired Frits Seegers, the Dutchman arrived with a big reputation and an even larger price tag -- the cost of buying him out of his previous job at Citigroup. Three years on, he's on his way, the main casualty of a management shake-up that leaves his main rival, Barclays president Bob Diamond, looking stronger than ever.

As ever, the reorganisation is not entirely without strategic merit. Barclays is shifting responsibility for the corporate bank from the retail side of the business to its Barclays Capital investment banking arm. The logic is that even small companies want to hedge foreign exchange and commodity risks -- products they are more likely to find in Barclays Capital. Besides, most rival banks have combined corporate and investment banking. There is something in this. Though it is hard to see Barclays' investment bankers wasting much time on small British businesses with a few million pounds in turnover.

The other argument for the move is that Barclays wants to give some of the thrusting managers coming through the organisation a place at the top table. So Barclays' executive committee, which previously had just four members, will now need to find another eight chairs for its meetings. This gives more executives direct access to the board, and provides plenty of choice when drawing up a shortlist of potential candidates to replace chief executive John Varley.

It is also true that Seegers' tenure was mixed. Several of Barclays' retail businesses, such as its Barclaycard credit card division, had already installed strong management teams before he arrived. His main achievement has been to expand Barclays in far-flung countries like Indonesia and Pakistan. Whether this flag-planting approach survives his departure remains to be seen.

The shake-up also speaks volumes about where Barclays sees its future growth. Diamond's empire used to include the Barclays Global Investors fund management arm until it was sold earlier this year to raise capital. But even after the successful acquisition of Lehman Brothers' U.S. operations, Varley still wants the investment bank to account for no more than a third of the bank's income. The latest reshuffle gives Diamond a bigger share of Barclays' remaining businesses. It also removes one of his few rivals for the top job.

November 3rd, 2009

Contingent capital and the black horse’s head

Posted by: Neil Unmack

Lloyds seems to be taking a leaf out of Vito Corleone's book: if you need someone to do something that they don't want to, you have to make them an offer they can't refuse. For the mafia boss in The Godfather, that meant decapitating a horse. For Lloyds, the UK bank whose logo is a black horse, it means threatening to cut off interest payments on your own debt.

Lloyds' plan is to convert subordinated debt into 7.5 billion pounds of contingent capital. These new-fangled securities pay out fixed coupons, but can be converted into shares in times of need. The exchange is part of Lloyds' efforts to avoid the government's asset protection scheme. Lloyds is likely to pull off this deal, but the jury is still out on whether this kind of capital will be widely used by other banks.

Regulators like the idea of contingent capital because it is better able to absorb losses than subordinated debt. The new Lloyds bonds are classified as lower tier two capital, but the Financial Services Authority includes them as part of the bank's core capital when conducting stress tests.

However, contingent capital is untested. It is not clear what price investors will demand to hold debt that carries a risk of turning into equity if things go wrong. The proposed exchange could also be problematic. Many fixed income investors aren't allowed to buy equity-linked debt.

As a result, Lloyds is paying up to get investors on board. They get to switch out of their existing debt into the new contingent capital at par, and get a coupon that is up to 2.5 percent higher than the one they're getting at the moment. For investors who bought the debt below par -- some Lloyds bonds traded as low as 15 percent of face value last March -- this means a healthy pay day.

The sweeter coupon alone probably wouldn't clinch it. Many investors would rather stick with what they have rather than accept an untested instrument which may trade poorly and could be forcibly converted into shares at a later date.

Enter the European Commission, with which Lloyds has been negotiating over state aid. The Commission is compelling Lloyds to cut off coupon payments for up to two years on bonds where it has the right to defer interest. This should help investors with any lingering doubts to make up their minds.

A healthy appetite for the bonds will be a boon for Lloyds, but it doesn't necessarily mean contingent capital will catch on. For one, it is very expensive: Lloyds is paying interest of up to 16 percent on its bonds. Not every bank will want to pay that.

The capital has other advantages: interest payments are likely to be tax-deductible, and is less dilutive to shareholders than issuing ordinary shares. Moreover, as regulators push banks to improve the quantity and quality of their capital, they will need to explore every possible source of funding.

Still, not every bank is in as dire a situation as Lloyds. Without mafia-style coercion, these kind of large-scale debt exchanges will be harder to pull off.

November 3rd, 2009

Why is the UK still in recession when the U.S. isn’t?

Posted by: Julie Mollins

Recent U.S.  gross domestic product data show the world’s biggest economy emerged from recession in the third quarter, while in the UK data show that in the same period Britain’s economy contracted.

British economist and author John Kay theorizes that Britain is mired in its worst recession on record in part because government support has not been evenly distributed across sectors.

“We’ve poured money into the financial sector — by and large the financial sector in Britain is doing OK,” he said.  “But very little of that is getting through to small and medium-size businesses out there in the rest of the economy.”

November 3rd, 2009

Narrow banking: reforms for the future

Posted by: Julie Mollins

British economist and author John Kay argues in “Narrow Banking: the reform of banking legislation” that the financial services industry should be restructured to ensure that regulation serves the interests of the public.

“A competitive marketplace is one in which well run businesses earn profits through domestic and international competition, and badly run businesses go to the wall,” he says.

“That is the process by which the market system promotes innovation and economic progress, and suppression of that process damages innovation and economic progress.”