The Great Debate UK

Companies must respond to today’s activist consumers

-

–Lewis Shand Smith is Chief Ombudsman, Ombudsman Services. The opinions expressed are his own–

The British public have long been typecast as a nation of moaners, but we’re no longer just moaning in the pub or at the hairdressers. Hard-pressed by the rising cost of living, and against the backdrop of the trust-destroying banking scandals and soaring energy costs, today’s consumers are taking action against poor service and making official complaints, with social media a key weapon in their armoury.

The Consumer Action Monitor, commissioned by Ombudsman Services to research consumer complaints trends, revealed that there were 38 million complaints about products and services last year – that’s one every 1.2 seconds. It also found 32% of people were more likely to complain than they were a year ago, and 36% believe that businesses are only interested in taking their money and do not care about satisfaction.

This cynicism may explain why an additional 40 million problems went unreported – because consumers considered complaining to be too tiresome and not worth the hassle.

from Lawrence Summers:

Ukraine: Don’t repeat past mistakes

The events in Ukraine have now made effective external support for successful economic and political reform there even more crucial. The world community is rising to the occasion, with concrete indications of aid coming not just from the International Monetary Fund and other international financial institutions but also the United States, the European Union and the G20.

At one level, the Ukraine situation is unique -- particularly the geopolitical aspects associated with Russia’s presence in Crimea and the issues raised by Ukraine’s strategically sensitive location between Russia and Europe.

from The Great Debate:

For Bibi, time for talk is past

Prime Minister Benjamin Netanyahu’s speech to last week’s National Conference of the America-Israel Public Affairs Committee (AIPAC) was another rhetorical tour-de-force by this most silvered-tongued of Israeli leaders.

Netanyahu again promised to defend Israel against an Iranian nuclear threat and to be beholden to no other nation in his zeal to protect his people. There were applause lines for almost everyone.

from The Great Debate:

The nuclear option for emerging markets

Last year, greenhouse gas emissions reached a record high of 39 billion tons. Emissions actually dropped in the United States and Europe, but substantial increases in China and India more than erased this bit of good news.

That is all the more reason to focus on innovative solutions that slow the growth in emissions from emerging markets.

from The Great Debate:

Cold War warmed over

Can we have a new Cold War without a communist threat?  Some important political players seem to think so.

One of them is Russian President Vladimir Putin. At his surreal press conference, Putin depicted the protest that overthrew the pro-Russian government in Ukraine as a plot by the West to undermine Russia. He even accused the United States of training the Kiev protesters: “I have a feeling that they sit somewhere in a lab in America . . . and conduct experiments, as if with rats, without understanding the consequences of what they are doing.”

from The Great Debate:

Assessing corporate risk in Ukraine

As the crisis in Ukraine escalates, boardrooms and senior management teams worldwide are now likely talking about the problems of doing business in conflict zones. These regions test the boundaries of risk tolerance.

Any multinational corporation involved in and around Ukraine and Russia must be feeling the impact. Companies such as Italian group Eni and France's EDF, which signed an offshore oil and gas production-sharing agreement with Ukraine in November, are likely to be monitoring developments. So, too, are Chevron and Royal Dutch Shell, which signed shale gas deals with Ukraine.

from The Great Debate:

The other Egyptian crisis

Like most artists, I often wonder what art’s place is in a world that seems consumed by violence during these times of social upheaval.

It frequently seems like hell is breaking loose in the world while I work in the serenity of my art studio in New York. Like most people, I’d rather believe that what takes place outside of my comfort zone is only a fiction, that the terrible images and footage of people suffering are all fabricated. However, my daily conversations with my mother in Tehran are my constant reminder of how removed I am from reality. Indeed it is I who lives in a fiction, not them.

from The Great Debate:

Putin’s gangland politics

Russian President Vladimir Putin calls them his “brothers” -- this group of burly motorcyclists who see themselves as road warriors fighting for the greater glory of Mother Russia. They’re known as the Night Wolves, and Putin himself has ridden with them on that icon of American wanderlust, a Harley-Davidson.

Even as Russia was preparing to send troops to Crimea to reclaim the peninsula from Ukraine’s new government, the Night Wolves announced that they would ride to the troubled region to whip up support for their powerful brother and Harley devotee.

from The Great Debate:

The power of sanctions against Putin on Ukraine

In a crisis moving extremely fast, it is dangerous to say this, but I'm at least somewhat less concerned about this upheaval in Ukraine than other people seem to be, for a couple of reasons.

One, to be blunt, is that Ukraine is not in the North Atlantic Treaty Organization. The United States is not militarily obliged to come to the defense of a country that is, in some degree, in peril. For Americans, that is some solace -- for we have had more than enough of war in recent years. (I am, for similar reasons, against inviting Ukraine into NATO in the future -- unless the basic character of the alliance changes and even Russia could be a part -- which would clearly require some change in Russia as well.)

from The Great Debate:

Putin’s anti-Olympic creed

The Putin era in Russia, now in its 15th year, has given birth to the ongoing diplomatic challenge of reading what’s going on behind the Kremlin leader’s steely eyes.

President George W. Bush famously perceived something trustworthy and sympathetic in President Vladimir Putin in 2001, while former Defense Secretary Robert Gates, in his new memoir, recalls seeing “a stone-cold killer.” But there is no doubt what was preoccupying the Russian president during the closing ceremonies in Sochi on Sunday: the upheaval underway 250 miles to the west, the distance to the border between Russia and Ukraine -- where Viktor Yanukovich’s government had just been toppled.

  •