The Great Debate UK
Live webcast: Which banks give good customer service?
You can’t keep banks out of the headlines – and often for the wrong reasons. The bail-out cost too high – interest rates too low. Trust through the floor – complaints through the roof.
Yet despite this, statistics show people are more likely to change their partner than their bank. So are our expectations really that low? Are all banks the same or are some getting it right? And how could things be better, especially with technology and social media changing the way we communicate and transact?
Join this webcast to hear from consumer campaigners Which? who recently published their list of the best and worst banks for customer satisfaction and from first direct, who revolutionised the sector when they launched branchless banking exactly twenty one years ago in October 1989.
It’s also a chance to have your say – and make your voice heard. Which banks give you good service? And which ones are you frustrated with – and why? Whatever your opinion, or question, you can send it in right now or on the day. Just use the submit box below, and be sure to join us when we go live at 1pm on Friday 8th October.
First Direct CEO Matt Colebrook answers your questions
– Matt Colebrook is Chief Executive of online bank First Direct. The opinions expressed are his own. –
In an article on 21 September, Matt Colebrook discussed the role of social media in banking, arguing that social networks are key for customer service as they enable customers to use and interact with banks whenever they want and from wherever they may be.
Matt Colebrook on the future of banking
– Matt Colebrook is Chief Executive of online bank First Direct. The opinions expressed are his own. –
The 21st birthday of First Direct is as good a time as any to look back on changes within the financial industry and how it will continue to evolve.
