The Great Debate UK

Live webcast: Which banks give good customer service?

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You can’t keep banks out of the headlines – and often for the wrong reasons. The bail-out cost too high – interest rates too low. Trust through the floor – complaints through the roof.

Yet despite this, statistics show people are more likely to change their partner than their bank. So are our expectations really that low? Are all banks the same or are some getting it right? And how could things be better, especially with technology and social media changing the way we communicate and transact?

Join this webcast to hear from consumer campaigners Which? who recently published their list of the best and worst banks for customer satisfaction and from first direct, who revolutionised the sector when they launched branchless banking exactly twenty one years ago in October 1989.

It’s also a chance to have your say – and make your voice heard. Which banks give you good service? And which ones are you frustrated with – and why? Whatever your opinion, or question, you can send it in right now or on the day. Just use the submit box below, and be sure to join us when we go live at 1pm on Friday 8th October.

Time to discuss the future of banking

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New Peter Vicary Smith- Peter Vicary-Smith is the chief executive of Which? The opinions expressed are his own. -

Since the financial crisis in October 2008, a number of reports have looked at the causes and consequences of the crisis and suggested possible solutions, but they’ve all been written from the perspective of bankers.

Microsoft bets on Windows 7 heaven

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Matthew Bath

-Matthew Bath is technology editor at Which? The opinions expressed are his own.-

Microsoft’s Windows operating system has been frustrating and delighting computer users in almost equal measure since it was first debuted by the software giant first in 1985. Fast forward through nearly a quarter of a century of powering the majority of the world’s personal computers, and Windows is about to hit another milestone.

Silver Web surfers face unique challenges

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Matthew Bath

-Matthew Bath is technology editor at Which? The opinions expressed are his own.-

Today’s children take PCs for granted. Comfortable with cursors and wonderful with Windows, children use PCs for everything from watching video clips on YouTube to logging onto school networks to virtually hand in homework.

Merger of T-Mobile and Orange will shake up market

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stanaway-Ceri Stanaway is the telecoms expert at consumer champion Which? The opinions expressed are her own.-

In a move that’s likely to shake up the UK’s mobile market, Orange UK and T-Mobile UK have announced plans to merge their two mobile companies to, in their words, “create a new mobile champion”.

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