Comments on: When customers are angry, how do companies justify shareholder payouts? Thu, 21 Jul 2016 07:57:19 +0000 hourly 1 By: carmensanchez Mon, 26 Nov 2012 20:42:50 +0000 Thanks for sharing this information. Customer satisfaction is an important aspect of any business. We have relied on surveying services in Springfield, VA to try and prevent these things from happening. Thanks again!

By: Gordon2352 Thu, 08 Nov 2012 14:54:37 +0000 It was a HUGE mistake to deregulate many areas of the economy — especially power companies — because the results should have been obvious.

Costs to consumers would rise astronomically and service would plummet as the bottom line became more important than keeping people alive when they have no other source of energy.

These companies, within their own areas of operation (at least, if you don’t count price fixing and collusion) are MONOPOLIES.

THAT is why they don’t care. Because the consumer can literally do nothing about the poor service and ever-rising prices.

They have NO choice, but to deal with an out of control situation and are being bled to death by the wealthy investors, who may in fact not even be local, but international.

The solution is to force these utility companies to return to their old status as “public” utilities.

For some basic services, capitalism is NOT an acceptable solution. And power companies are at the top of the list.

Their performance proves this.

Greed is far more important than the lives of ordinary people.

By: duet Thu, 08 Nov 2012 05:26:16 +0000 Same goes for other monopoly power companies. You ought to take a look at Nevada Power Company. Constantly rising rates and voodoo economics.

By: jaham Wed, 07 Nov 2012 21:38:44 +0000 Companies are beholden to their owners first, not customers.