India Insight

Passport to hell – A day battling India’s stifling bureaucracy

June 9, 2008

Surojit GuptaHaving covered government policy for years, I have lost count of the number of foreign businessmen I have heard complaining about how difficult it was to set up in India. But a visit to a government passport office just outside the capital this week showed it can be just as frustrating getting out.

The government has been talking about easing rules for the issue of passports, and Prime Minister Manmohan Singh has time and again called for better governance.

Both were in short supply in Ghaziabad, a chaotic urban mess in Uttar Pradesh state, one of India’s least developed, where to get anything done, it seems, you have to call in a favour.

The city’s passport office is stuck in a time warp, hours spent there a harrowing experience with applicants navigating a string of unhelpful and grumpy officials who communicate only in grunts.

Having to go overseas for work, I was willing to pay more to have my passport issued under a scheme for urgent cases but soon found that guaranteed nothing.

Hours crawled by and nothing happened. No one would accept my application. Faint with hunger and dehydrated, in desperation I sought help from officials in the Ministry of External Affairs in New Delhi but was told they could help in any passport office in India — apart from Ghaziabad.

Finally, in utter desperation, I called a friend, a senior official in the ministry, and asked for his help. His intervention immediately changed things, and within minutes I heard my name being called.

I sailed through the sea of red tape and my application was lodged within 15 minutes.

As I left the building I pitied those waiting in the queue. They had nobody to help. I saw people from rural areas sweating it out; young women, intimidated by the sheer suffocating weight of the bureaucracy.

India is a trillion dollar economy and aspires for a seat at the global high table. But when your systems of governance belong to the Stone Age and alienate ordinary people, it has a slim chance of entering the big league.

I am yet to receive my passport and I am keeping my fingers crossed.

Comments
107 comments so far | RSS Comments RSS
 

I read all these messages above, I totally disagree the blame on the Indian Passport, it Must the the sheer responsibility of every INDIAN who is graduating in INDIA MUST have a passport. There is No point in accusing and arguing about the inefficiency of the Nation.

There are many more macro issues to be resolved, and as citizens of india, it is our responsibility to see that by the time we graduate, ( atleast ) we have our passports, that we launch a Global Career.
Mostly everyone who is settled abroad, knows the credibility of the passport, but who live in INDIA, not really aware about this precious travel / identity document.

I have a good experience of Negligence where, at one point of time, in our organisation We had NO one , ( on our list of possibility to send for Onsite Assignment ) had a passport.

There was one lady who missed an oppurtunity to work in US, even after the client was willing to wait for 45 days, since she dint have her name in her ration card, and there by we lost a contract, there was another onsite maintenance work , which we were not able to take it up.

This even after insisting and having policies, that all employees must have passport, and should be willing to travel abroad.

The government dictates policies , at the highest level, but its in the hands of the citizens that we adhere to these and keep our identity , and relevant documents ready.

India is a democratic country, it can be made better ONLY BY THE PEOPLE.

 

Name : Rakhi Chatterjee
Date of Birth: 01/08/1972
File No. BPL/A0323476 dt 13.12.2007
All details and documents has been submitted by us to SP korba for police varification. Report has been generated on 15.03.2008, but wrongly sent to passport officer Raipur instead of Bhopal. Bhopal passport office has the photocopy of the report of police varification. They have sent back to settel the case to SP korba. SP korba say they haven’t received any corroespondence from PO bhopal. Public grivance officer of bhopal had a direct talk with SP korba and had prommised to settel the case, but till now no favaourable responce has been obtained. Its now the matter between two Govt departments and we can hardly do any thing.
My request is to help me to get issued the case urgently as the matter is almost 10 months old.

 

Applied for the re-issue of my passport on Tuesday under Tatkal scheme at Bangalore RPO. Got it in hand today. during the submission of my documents got a date on the receipt on indicating when my passport will be despatched from the RPO. The status was continuously updated on the web and despatched dot on time. Long live Bangalore RPO.

Posted by Atanu Mondal | Report as abusive
 

You guys are talking about all other passport offices other than Guwahati. My parents recently submitted application and they were told by few experienced that the earliest to expect is 10 months!!!!….. thats the norm it seems!!

PS. my father is presently talking to a person who claims he can arrange it for Rs 5000 per passport!!!!!!

Sen,

Sydney

Posted by Sarthak Sengupta | Report as abusive
 

SUB : AN APPEAL FOR JUSTICE TO PROTECT FROM OPPRESSIVE LAWS

Dear Sir,
From 1972 after independent, Bangladesh Nationals started to set up small scale Industries investing family resources ,using Innovative Technology as self earner so as to produce daily necessities and to achieve economic freedom & for creation of jobs for millions of unemployed
Government also started to help these fast growing PRIVATE SECTOR INDUSTRIES AS IMPORT SUBSITUTES and for EXPORT having fund from International Loan Giving Agencies and are distributed through different Banks from 1979
But the Owners of these Industries became helpless victims of continuous harassment, willful negligence’s, malice activities anti propaganda including fraudulent activities of Bank Officials due to lack of any effective laws to protect the owner of Private Industries till date
The Bank officials failed to fixed up production capacity of imported machineries, to provide minimum required working capital in. time and all these have been done willfully and in pre planed way to jeopardize the Government Industrial Policy as well to terrorize the Owners of Industries of Private Sector finally to occupy the mortgage properties of the owner of the Industries of Private Sector. As a result Thousands of Industries have been destroyed by Bank Officials.
Over and above due to illiteracy, ignorance and extreme poverty of vast majority of Bangladesh Citizens Bank Officials managing the concern authority enacted black / oppressive laws to hide out their offences denying the right of Owner of Industries.
Now in Bangladesh due to such laws the Courts are compelled to protect the offences of Bank Officials openly. .
This is another type Conspiracy to damaged or tarnish the image of Judiciary for creating uncertainty and total insecurity in the society .
Most of the Industries have became in-operatives and have lost their cash capitals, growth rate , and expatriate capabilities and became helpless victims of oppressive/ black laws due to absence of minimum accountability and laws to protect the owners of industries.

In 1992 & 1996 Government of Bangladesh identified and registered many Industries as SICK INDUSTRIES declaring not as Defaulter of Bank Loan but victims of Violation of Contract , Negligence , Fraudulent Activities or Malpractices of Bank Officials. due to Lack of Accountability. Which are no more a hidden matter.
THE HELPLESS OWNERS OF INDUSTRIES ARE LOOKING FOR JUSTICE, BUT THE DOOR OF JUSTICE ARE TOTALLY CLOSED due to enactment of ARTHA RIN ADALAT ACT ( Bank Loan Recovery Act ) on 1989 which were amended on 2003 and 2007
And Bankruptcy Acts of 1997 depriving the Owners of Industries from not only basic right but also from fair justice like those of Colonial Period WHEN THE HANDS OF THE PRODUCER AND TECHNICIAN OF MOSLIN FABRICS ( which were only produced in Bengal of undivided INDIA) were cut down to stop production of Finest Fabrics by Bengali Technicians and Producer.

It is heard out of Total of outstanding defaulted Bank Loans, about 60 to 70 % are lying with Nationalized / State Sector and less then 10 % are lying with Small and Medium sized Industries of Private Sector . And Bank Official can explain well about the remaining of the Loan Amount.

THE LAW OF TORTS IS MOST COMMON LAW. BUT SURPRISINGLY APPLICATION OF THE SAME ARE NOT ALLOWED IN BANGLADESH YET.

Due to which BANGLADESH HAS BECOME A HEAVEN FOR REPRESSION / EXPLOITATION forcing the process of increasing Poverty level in geometric rate , helping the process of Lawlessness , Social Restlessness , Insecurity for life and Properties of citizen which are at increasing rate now a days .
The Owners of Industries of Private Sector can not claim any set – off or compensation on the suit filed by BANK & OTHER THE LOAN GIVING AGENCIES for Loan Recovery under Artha. Rin Act for the above offences .like violation of contract, negligence, malpractices and fraudulent activities.
AS A RESULT NUMBER OF SICK / DISTRESSED INDUSTRIES are increasing in every year due to lack of accountability of Bank Officials. And other lending agencies .

BANKS or OTHER LOAN GIVING AGENCIES HAVE BEEN ALLOWED TOTAL INDEMNITY OF LAW for violation of contract , negligence, fraudulent activities and malpractices , . These have been done to hide out existing high profile malpractices and corruptions as per opinion of Expert Personals.
The Owner of Industries of Private Sector have no Legal Right to protect themselves from the oppression of Bank Officials and lending agencies which are now known to all , no more a hidden matter ,rather a part of the on going conspiracy to destroy the piece , security including individuals life and properties. .
Although in neighboring countries Like INDIA there are “ DEBT RECOVERY TRIBUNALS (DRT)”FOR LOAN RECOVERY where the Owner of Industries or Borrowers are allowed to claim Set off or claim compensation in same suit as filed by the Banks or Loan Giving Agencies or can run compensation suit simultaneously also.
But in BANGLADESH Owner of Industries or Other Borrowers of Bank Money or other lending agencies are completely deprived of any of such opportunity rather with provisions to hide out malpractices , violation of contract , negligence and fraudulent activities of Bank Officials & loan giving agencies have been given TOTAL INDEMNITY OR LICIENCE FOR UNENDING CORRUPTION OR MAL PRACTICES or Violation of Contracts & negligence with vested interest
And Owner of Industries or Borrowers of Bank loans are completely deprived of any type of JUSCTICE
Common people are also facing another type of repression UNDER CERTIFICATE CASE for realization of Government Taxes . small loan of farmers , weavers etc ,
Industrial Entrepreneurs can only file separate suit for compensation in a separate Civil Court which will be a matter of life long litigation with of no result due to absence of TORT LAW
As per Artha Rin Act nothing can be raised against the Order or Decree of Artha Rin Court to Higher Court without Payment of 50 % of the suit value or Decretal Amount as such no one can go for appeal to the higher court

The door of justice as a whole are closed denying the Legal right of Owners of Industries. as per Sections 12, 12 ( kha) , 18(2) & (3),19, 20,21,33, 34,40,41,42,44, 47 and 50 of Artha Rin Act.
The above mentioned Section of Arthan Rin Act are conflicting with ARTICLE 8, 15, 26, AND 27 of BANGLADESH CONSTITUTION AND THE GOVERNMENT INDUSTRIAL POLICY AS ADOPTED TIME TO TIME & major obstruction for democratic process & may encourage to force Citizen to frustration . Shall help Wrong Doer also .
Now there are no other alternative way or remedies , but to draw the attention of concern Authority of Bangladesh Government including PATRIOT POLITICALL EADER, CIVIL SERVANT, INTELLECTUAL PERSONS, LEADER OF CIVIL SOCIETY AS WELL AS INTERNATIONAL COMMUNITY TO VERYFY the above laws and help for restoring EQUAL RIGHT for JUSTICE . and to help and Protect the Owner of Industries including Workers, Staffs of Industries who are already in Distressed Condition due to lapses of Policy Maker an Bank Officials and of the Oppressive / Black Laws .
And to help just to restore the accountability in all organizations including BANKS other Loan Giving Agencies etc for the greater Interest of Nations.
We would also request to kindly Circulate this appeal among Honorable Members , Partners of your organizations or in your News Bulletins and in Printed or Electronic News Media for Transmission this appeal among all organizations working for suffering peoples and to come forward to PREVENT LEGAL ABUSE and OPPRESSIVE LAWS and also to consider the followings :

1-. Humble Appeal before the Government of Bangladesh to amend the above laws allowing Owners of Industries to claim SET OFF or COMPENSATIONS for Negligence , Violation of Contract , Fraudulent or Malice Activities in the same suit filed by Bank or loan giving agencies as of the similar provision of DRT ( DEBT RECOVERY TRIBUNALS ) OF INDIA

2- Considering the heavy Loss / Damages of Government Registered & Identified SICK INDUSTRIES of 1992 & 1996 may of kindly be granted 100 % weaver of all types of Bank Loan closing all Pending Suits for recovery of Loan unconditionally .

3- The Existing System of Mortgage of Landed Properties as security / co lateral securities need to be completely abolished to stop ever growing corruption , malpractices and fraudulent activities which exist in Banking Sector and are much Proven Facts for the greater interest. of the Nation .

4- All pending Suits in Atrha Rin Court may kindly be transferred to Civil Commercial Court abolishing Sections 12, 12( kha) , 18(2) & 18(3), 19,20,21,33, 34,40,41,42,44,47 and 50 of Artha Rin Acts including Sections 28 ( Kha) of Banking Company Act Creating Democratic Opportunities similar to DEBT RECOVERY TRIBUNAL S ( DRT ) of INDIA for the end of JUSTICE or may be include compulsory arbitration law for finding the malpractices, negligence and to fixed up the responsibilities.

5- And to take immediate steps to abolish the system of CERTIFICASE CASE which are nothing but
abuse of LAW and worst one like that of COLONIAL RULE .

6- And such laws are compelling the judiciaries to protect& help – the offenders or wrong doer openly.

Suffering Groups of Owners of Industries of Bangladesh.

Posted by Suffering Group | Report as abusive
 

SUB : AN APPEAL FOR JUSTICE

Dear Sir,
From 1972 after independent, Bangladesh Nationals started to set up small scale Industries investing family resources ,using Innovative Technology as self earner so as to produce daily necessities and to achieve economic freedom & for creation of jobs for millions of unemployed
Government also started to help these fast growing PRIVATE SECTOR INDUSTRIES AS IMPORT SUBSITUTES and for EXPORT having fund from International Loan Giving Agencies and are distributed through different Banks from 1979
But the Owners of these Industries became helpless victims of continuous harassment, willful negligence’s, malice activities anti propaganda including fraudulent activities of Bank Officials due to lack of any effective laws to protect the owner of Private Industries till date
The Bank officials failed to fixed up production capacity of imported machineries, to provide minimum required working capital in. time and all these have been done willfully and in pre planed way to jeopardize the Government Industrial Policy as well to terrorize the Owners of Industries of Private Sector finally to occupy the mortgage properties of the owner of the Industries of Private Sector. As a result Thousands of Industries have been destroyed by Bank Officials.
Over and above due to illiteracy, ignorance and extreme poverty of vast majority of Bangladesh Citizens Bank Officials managing the concern authority enacted black / oppressive laws to hide out their offences denying the right of Owner of Industries.
Now in Bangladesh due to such laws the Courts are compelled to protect the offences of Bank Officials openly. .
This is another type Conspiracy to damaged or tarnish the image of Judiciary for creating uncertainty and total insecurity in the society .
Most of the Industries have became in-operatives and have lost their cash capitals, growth rate , and expatriate capabilities and became helpless victims of oppressive/ black laws due to absence of minimum accountability and laws to protect the owners of industries.

In 1992 & 1996 Government of Bangladesh identified and registered many Industries as SICK INDUSTRIES declaring not as Defaulter of Bank Loan but victims of Violation of Contract , Negligence , Fraudulent Activities or Malpractices of Bank Officials. due to Lack of Accountability. Which are no more a hidden matter.
THE HELPLESS OWNERS OF INDUSTRIES ARE LOOKING FOR JUSTICE, BUT THE DOOR OF JUSTICE ARE TOTALLY CLOSED due to enactment of ARTHA RIN ADALAT ACT ( Bank Loan Recovery Act ) on 1989 which were amended on 2003 and 2007
And Bankruptcy Acts of 1997 depriving the Owners of Industries from not only basic right but also from fair justice like those of Colonial Period WHEN THE HANDS OF THE PRODUCER AND TECHNICIAN OF MOSLIN FABRICS ( which were only produced in Bengal of undivided INDIA) were cut down to stop production of Finest Fabrics by Bengali Technicians and Producer.

It is heard out of Total of outstanding defaulted Bank Loans, about 60 to 70 % are lying with Nationalized / State Sector and less then 10 % are lying with Small and Medium sized Industries of Private Sector . And Bank Official can explain well about the remaining of the Loan Amount.

THE LAW OF TORTS IS MOST COMMON LAW. BUT SURPRISINGLY APPLICATION OF THE SAME ARE NOT ALLOWED IN BANGLADESH YET.

Due to which BANGLADESH HAS BECOME A HEAVEN FOR REPRESSION / EXPLOITATION forcing the process of increasing Poverty level in geometric rate , helping the process of Lawlessness , Social Restlessness , Insecurity for life and Properties of citizen which are at increasing rate now a days .
The Owners of Industries of Private Sector can not claim any set – off or compensation on the suit filed by BANK & OTHER THE LOAN GIVING AGENCIES for Loan Recovery under Artha. Rin Act for the above offences .like violation of contract, negligence, malpractices and fraudulent activities.
AS A RESULT NUMBER OF SICK / DISTRESSED INDUSTRIES are increasing in every year due to lack of accountability of Bank Officials. And other lending agencies .

BANKS or OTHER LOAN GIVING AGENCIES HAVE BEEN ALLOWED TOTAL INDEMNITY OF LAW for violation of contract , negligence, fraudulent activities and malpractices , . These have been done to hide out existing high profile malpractices and corruptions as per opinion of Expert Personals.
The Owner of Industries of Private Sector have no Legal Right to protect themselves from the oppression of Bank Officials and lending agencies which are now known to all , no more a hidden matter ,rather a part of the on going conspiracy to destroy the piece , security including individuals life and properties. .
Although in neighboring countries Like INDIA there are “ DEBT RECOVERY TRIBUNALS (DRT)”FOR LOAN RECOVERY where the Owner of Industries or Borrowers are allowed to claim Set off or claim compensation in same suit as filed by the Banks or Loan Giving Agencies or can run compensation suit simultaneously also.
But in BANGLADESH Owner of Industries or Other Borrowers of Bank Money or other lending agencies are completely deprived of any of such opportunity rather with provisions to hide out malpractices , violation of contract , negligence and fraudulent activities of Bank Officials & loan giving agencies have been given TOTAL INDEMNITY OR LICIENCE FOR UNENDING CORRUPTION OR MAL PRACTICES or Violation of Contracts & negligence with vested interest
And Owner of Industries or Borrowers of Bank loans are completely deprived of any type of JUSCTICE
Common people are also facing another type of repression UNDER CERTIFICATE CASE for realization of Government Taxes . small loan of farmers , weavers etc ,
Industrial Entrepreneurs can only file separate suit for compensation in a separate Civil Court which will be a matter of life long litigation with of no result due to absence of TORT LAW
As per Artha Rin Act nothing can be raised against the Order or Decree of Artha Rin Court to Higher Court without Payment of 50 % of the suit value or Decretal Amount as such no one can go for appeal to the higher court

The door of justice as a whole are closed denying the Legal right of Owners of Industries. as per Sections 12, 12 ( kha) , 18(2) & (3),19, 20,21,33, 34,40,41,42,44, 47 and 50 of Artha Rin Act.
The above mentioned Section of Arthan Rin Act are conflicting with ARTICLE 8, 15, 26, AND 27 of BANGLADESH CONSTITUTION AND THE GOVERNMENT INDUSTRIAL POLICY AS ADOPTED TIME TO TIME & major obstruction for democratic process & may encourage to force Citizen to frustration . Shall help Wrong Doer also .
Now there are no other alternative way or remedies , but to draw the attention of concern Authority of Bangladesh Government including PATRIOT POLITICALL EADER, CIVIL SERVANT, INTELLECTUAL PERSONS, LEADER OF CIVIL SOCIETY AS WELL AS INTERNATIONAL COMMUNITY TO VERYFY the above laws and help for restoring EQUAL RIGHT for JUSTICE . and to help and Protect the Owner of Industries including Workers, Staffs of Industries who are already in Distressed Condition due to lapses of Policy Maker an Bank Officials and of the Oppressive / Black Laws .
And to help just to restore the accountability in all organizations including BANKS other Loan Giving Agencies etc for the greater Interest of Nations.
We would also request to kindly Circulate this appeal among Honorable Members , Partners of your organizations or in your News Bulletins and in Printed or Electronic News Media for Transmission this appeal among all organizations working for suffering peoples and to come forward to PREVENT LEGAL ABUSE and OPPRESSIVE LAWS and also to consider the followings :

1-. Humble Appeal before the Government of Bangladesh to amend the above laws allowing Owners of Industries to claim SET OFF or COMPENSATIONS for Negligence , Violation of Contract , Fraudulent or Malice Activities in the same suit filed by Bank or loan giving agencies as of the similar provision of DRT ( DEBT RECOVERY TRIBUNALS ) OF INDIA

2- Considering the heavy Loss / Damages of Government Registered & Identified SICK INDUSTRIES of 1992 & 1996 may of kindly be granted 100 % weaver of all types of Bank Loan closing all Pending Suits for recovery of Loan unconditionally .

3- The Existing System of Mortgage of Landed Properties as security / co lateral securities need to be completely abolished to stop ever growing corruption , malpractices and fraudulent activities which exist in Banking Sector and are much Proven Facts for the greater interest. of the Nation .

4- All pending Suits in Atrha Rin Court may kindly be transferred to Civil Commercial Court abolishing Sections 12, 12( kha) , 18(2) & 18(3), 19,20,21,33, 34,40,41,42,44,47 and 50 of Artha Rin Acts including Sections 28 ( Kha) of Banking Company Act Creating Democratic Opportunities similar to DEBT RECOVERY TRIBUNAL S ( DRT ) of INDIA for the end of JUSTICE or may be include compulsory arbitration law for finding the malpractices, negligence and to fixed up the responsibilities.

5- And to take immediate steps to abolish the system of CERTIFICASE CASE which are nothing but
abuse of LAW and worst one like that of COLONIAL RULE .

6- And such laws are compelling the judiciaries to protect& help – the offenders or wrong doer openly.

Suffering Groups of Owners of Industries of Bangladesh.

Posted by Suffering Group | Report as abusive
 

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