Last week, Washington Post Publisher Katharine Weymouth discontinued the ombudsman position, replacing it with an ambiguously defined “reader representative” to whom readers will be able to address their “concerns and questions,” as soon as the paper gets around to appointing one.
Another Slow-loading Ombudsman If newspaper ombudsmen have any right to exist—and I’m not suggesting that they do—it is to intervene in a way that solves reader problems. A reader has trouble with home delivery or billing? Expedite, Mr. Ombudsman! A reader can’t get the editors to correct an error? Persuade the editor to amend his ways, Mr. Ombudsman, or shame him in a column.