Jack Shafer

Does anyone care about newspaper ombudsmen?

By Jack Shafer
March 4, 2013

Last week, Washington Post Publisher Katharine Weymouth discontinued the ombudsman position, replacing it with an ambiguously defined “reader representative” to whom readers will be able to address their “concerns and questions,” as soon as the paper gets around to appointing one.

Bloggy Monday—A slow-loading ombudsman; Herman Cain; and bad hed Edition

By Jack Shafer
September 26, 2011

Another Slow-loading Ombudsman If newspaper ombudsmen have any right to exist—and I’m not suggesting that they do—it is to intervene in a way that solves reader problems. A reader has trouble with home delivery or billing? Expedite, Mr. Ombudsman! A reader can’t get the editors to correct an error? Persuade the editor to amend his ways, Mr. Ombudsman, or shame him in a column.