Comments on: Doesn’t matter what the FCC says Wii love you: Comcast

By: Maria

Maria — Mon, 18 Aug 2008 02:16:55 +0000

I just signed up for this promotion, and I had no hassle. I talked to one operator, was put on hold for maybe two minutes (while they ran my credit I assume), and set up for installation the day after tomorrow. I’ve read quite a bit about this promotion, and none of it has been too positive. But so far, my personal experience has been great. I mean, I want cable, high speed internet, eh the phone is ok, but why not get a Wii for my son’s Christmas and pay for something I’d pay anyway!

By: Mac

Mac — Mon, 11 Aug 2008 14:28:02 +0000

Just ordered the triple play… I had to go through 5 different people from Comcast to find someone who knew about the Wii promotion. Not sure how it’s going for Comcast but, customers are having to haggle for the promotion they were promised and end up paying more money for a bundle package than buying each service seperately. Further, Comcast’s poor service, poor signal, and vague promotions leave me wondering how such a company continues to be competative.

By: Scott

Scott — Fri, 08 Aug 2008 01:35:03 +0000

So, I’m, already a customer forking out 120 bucks a month for cable. I called to sign up for the triple play but I can’t get a wii. For the privilege of having paid Comcast thousands of dollars in cable service over the past few years I am not eligible for the promotion. Never mind that I would have added 2 services and a 2 year commitment.

To heck with that. I’ll stick with the cable for now but the only thing Comcrap accomplished today is I am now looking at competitor offers instead.

No I remember why I dumped the cable internet service to begin with. Terrible customer service.

By: Kay

Kay — Thu, 07 Aug 2008 19:18:39 +0000

I too have been a long time comcast customer and I do have a triple bundle. My complaint is that when I called comcast and asked what was my incentive to stay – they said to upgrade and pay more money. The fact that I had a reduced rate when I signed up should not exclude me from a loyalty incentive. Craig you missed the point in Jonathons comment. Companies do this to us becuase we allow it. Customers who stay should be rewarded not punished. That is all he is saying. BEsides he can swtich back before February and probably get a free Flat screen TV when he does (maybe that will be the new promotion). It is the power of his action that speaks. You are the dumb one – becuase you do not see the power of your dollar. Imagine if 25% of their long term customers just walked away because they are not given an incentive to stay. Comcast and other companies need to wake up.

By: CRAIG EASTOM

CRAIG EASTOM — Thu, 31 Jul 2008 16:32:53 +0000

Hmm, your going to switch because Comcast in enticing new customers to sign up with a promotion. Since every other satellite and cable service also uses promotions to increase customers I hope you really enjoy your antenna. P.S. be sure you pick up one of the digital converter boxes at Walmart to get your antenna signal effective February. Seriously some people have legit complaints and some just love to hear themselves whine. I would bet you got some sort of deal when you initially signed up also, if not then youre even dumber than your complaint.

By: Lynsey Silvesti

Lynsey Silvesti — Wed, 30 Jul 2008 20:25:32 +0000

Hi – this is Lynsey at Comcast – wanted to address the question posted by David. I can clear up that the promotional rates are for the first 12 months and then standard rates apply thereafter (which vary by package/market). They don’t increase on a monthly basis. If you have any more questions, though, you should give us a call at 1-800-Comcast.

By: Jonathan Fisher

Jonathan Fisher — Wed, 30 Jul 2008 13:11:45 +0000

I’ve been a Comcast subscriber for YEARS. I’ve upgraded to premium packages, DVR, multiple boxes; I’ve paid on time every month and rarely call with a complaint. What is my reward for being a good customer? Nothing. Only new subscribers are treated to an expensive, difficult to locate gaming console.

I’ve been considering the switch for months and I think Comcast’s new promotion just made up my mind for me. DishTV here I come.

By: David

David — Wed, 30 Jul 2008 01:23:17 +0000

I’ve been reading on other sites that there are some hidden fees, such as that after the first initial year the bill will be increased $25 EACH MONTH. Is this true? If so, it’s a bit pointless to even sign up for this because in the 2nd year you will have been able to buy a number of WII’s for the amount you’ll be paying to COMCAST.

Can anyone clear this up whether it’s just an initial one time increase of $25 or does it steadily go up $25 each month?

So say on the 13 month it’s 175, 14th 200, 15th 225, and so on.

By: Henny van Dijk

Henny van Dijk — Wed, 30 Jul 2008 00:54:40 +0000

Since I already have 2 out 3 – cable and internet, I’m contemplating your digital phone service, but only if the offer for the Wii is included. I am not a new customer, but that shouldn’t matter if I actually sign up for all three. Let me know what the company decides, so I can make my decision.
Henny van Dijk
Houston

By: Jennifer Khoury, Comcast

Jennifer Khoury, Comcast — Tue, 29 Jul 2008 18:59:30 +0000

Comcast’s Wii promotion is very simple. It’s a good opporutnity for new customers (who enjoy gaming) to get faster speeds and the triple play. Since you also mention customer service, you should know that Comcast is listening to our customers and we are making a huge company-wide effort to improve. We’ve hired thousands of reps and technicans in the past few years, opened new call centers and improved training. We are using new technologies like hand-held devices for our techs that will improve on-time reliability. When techs come to your house, we are adding a “whole home check” to the visit, where they will test every product to make sure that everything is working properly. These are just a few of many improvements. You can read more about what we are doing from our head of customer service at these links:

http://www.comcast.com/Corporate/Custome rs/customercare.html

http://www.comcast.com/Corporate/Custome rs/RickGRoadTrip.html

And from the NY Times http://www.nytimes.com/2008/07/25/techno logy/25comcast.html?_r=1&oref=slogin

Jenn Khoury, Comcast