Comments on: Sirius brings back hip hop; still owes $1 bln

By: Eloise

Eloise — Mon, 22 Dec 2008 21:36:21 +0000

Same happened to us – they cahrged us for a years subscription without asking first. We had stopped listening a year and half prior. And yes, we had a difficult time communicating with them. Answering a phone is the first impression when not facr to face. And, you know what they say about first impressions. Speaking from a business owner point of view – “the customer is always right” and communication are things of the past.

By: sam booth

sam booth — Sun, 21 Dec 2008 20:58:36 +0000

I canceled my subscription after two years…Because they canceled all the channels I liked..Fred, xm liquid metal, and a few other chaneles..Plus they started throwing comercials into some of the stations..I thought this was the total reaSON for having satalite radio!

By: Kris Stone

Kris Stone — Sun, 21 Dec 2008 03:56:26 +0000

Sirius charged my credit card without my consent. I guess than can renew your service without telling you. Its just funny they charge the people who don’t want to be charged and don’t charge the people who want to. They owe a billion dollars for a reason.

By: Luke

Luke — Sat, 20 Dec 2008 00:38:03 +0000

Doug, you’re not in a position to complain, are you?
It’s unbelievable that you think you’re entitled to!
You must be a bush cheney supporter!

Hey XM, bring back FINE TUNING !!!!
You bumped the most creative channel you had!!!

Yours Truly,
a PAYING subscriber

By: Franklin Paul

Franklin Paul — Fri, 19 Dec 2008 13:52:49 +0000

Well, Doug, it would seem that if you are not paying for the service then cancelling it is kind of moot. But if you do keep the service, what changes would you like to see?

By: Doug

Doug — Fri, 19 Dec 2008 05:34:44 +0000

XM Sirius might be doing a little better if they actually charged customers for their service. I’ve been a subscriber of XM for three years now and they haven’t charged me the last two years in a row. I get the letter saying they’re going to bill my account. I wait and I wait be they never charge my card. Not that I mind getting free service. But I really won’t like it when they finally get their heads out of their butts and all of the sudden charge me for like three years in one pop. I’d call them but if anyone has ever called their customer service they know that it is some of the worst service out there. I think they contract the service portion of their company to India or something. You call and talk to them and you have to ask them to repeat everything 10 times because you can’t understand a dang work they are saying. If I had make a comment on the new content they’ve switched to I’d say it sucks. I am seriously considering canceling my subscription as well.