MediaFile

Google disruption sets Web users atwitter

May 14, 2009

A minor panic spread across the Internet on Thursday after Google suffered what appeared to be a temporary service outage.

Reports cropped up throughout the Web that Google’s search engine, as well as popular services like Gmail and Google Analytics were running slowly or not at all in various parts of the world on Thursday morning.

And the incident caused ripples that slowed down other Web sites.

Because many online firms have woven javascript applications like Google Analytics – which provides analysis of a site’s traffic – into their Web sites, the Google outage impacted their own sites. Imad Mouline, the CTO of Web performance monitoring firm Gomez said his company noticed that certain sites took between two times and four times longer to load because of links to Google applications on Thursday morning.

Users of the Twitter microblogging service fired off a flood of anxious Tweets inquiring, and venting, about the situation.

“My life has come to a complete halt,” wrote one hapless Twitter user, while another suggested Google be nationalized given that it is such an essential service.

The Twitter search feature, which lists the topics generating the most discussion, listed #GoogleFail as one of the top “trending topics.” And three of the most popular search terms on Google itself on Thursday were “Google Down,” “Google Slow,” and “Google Outage,” according to Google Trends.

By midday, Google released a statement that said the issue affecting “some Google services” had been resolved.

“We’re sorry for the inconvenience, and we’ll share more details soon,” the statement said.

The incident is Google’s second high-profile service disruption this year, following a February outage that shut down access to Gmail for a few hours one day. Google said that problem was caused by one of its European data centers becoming overloaded due to a bug in some computer code installed during routine maintenance.

UPDATE: In a post on its official blog, Google said that the problem was due to a “traffic jam” that was created when Google re-directed Web traffic through Asia, following a an error in one of its systems. Google said the problem affected about 14 percent of its users.

“We’ve been working hard to make our services ultrafast and ‘always on,’ so it’s especially embarrassing when a glitch like this one happens,” Google senior vice president of operations Urs Hoelzle said in the post.

Photo: Reuters

Comments
3 comments so far | RSS Comments RSS

I’ll still bet it was a DoS attack — and they don’t want to admit it.

Posted by Anglad | Report as abusive
 

People ask for Google to be nationalized because of a few hiccups but have you ever met a nationalized service that is flawless?

 

To overcome the discomfort and pain of disruption,The google disruption effects mail accounts of some gmail users, here we are providing on solution that may not recover the loss but prevent the loss in future by baking up gmail….
http://www.beyondinbox.com

http://www.beyondinbox.com/documentation  /mail-backup–organize-your-inbox.html

Posted by ud_byi | Report as abusive
 

Post Your Comment

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/