Comments on: Better days ahead for Sirius XM? http://blogs.reuters.com/mediafile/2009/08/06/better-days-ahead-for-sirius-xm/ Where media and technology meet Wed, 16 Nov 2016 08:48:25 +0000 hourly 1 http://wordpress.org/?v=4.2.5 By: Paul Wills http://blogs.reuters.com/mediafile/2009/08/06/better-days-ahead-for-sirius-xm/#comment-368981 Thu, 05 Nov 2009 15:32:17 +0000 http://blogs.reuters.com/mediafile/?p=18628#comment-368981 I can’t believe this company is doing very much “right”. I am a perfect example of future churn and lost customer forever. I had a Sirius S50 which failed several times. Sirius sent me a refurb Sportster 4 (with no disclosure or agreement) and included a boom box in the package. I was so impressed I decided to keep the s50 active and paid to have BOTH UNITS. The Sportster also was not dependable, intermittently cutting out for the first 10 or 11 months, and that unit finally quit altogether (I purchased an extra antenna which didn’t help). The S50 had given up the ghost a couple weeks earlier, so I called Sirius. They were not helpful, and I asked if I could just cancel and was told I could, WITHOUT OWING ANY ADDITIONAL MONEY. They deactivated my account, and then BILLED MY CREDIT CARD $66.53; they were obliviously unconcerned when I called them about the failure to disclose this impending charge.Now I’ve bought my wife a new car which has XM installed; MANY soliciting mail and phone calls started right away, but nobody would even listen to my concern that Sirius/XM might not be a company I wanted to do business with because no human being would call me back about that charge. All the high prssure sales persons would do was to repeatedly read from a company “pitch line”, totally ignoring that I wasn’t a happy former customer. I now have one deactivated XM radio in a new car, and two broken Sirius radios in the closed for which I will never trust the service provider enough to do business with.

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By: coby http://blogs.reuters.com/mediafile/2009/08/06/better-days-ahead-for-sirius-xm/#comment-362513 Thu, 06 Aug 2009 18:11:37 +0000 http://blogs.reuters.com/mediafile/?p=18628#comment-362513 http://www.youtube.com/watch?v=QvxZpVB5W j4

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By: Dan http://blogs.reuters.com/mediafile/2009/08/06/better-days-ahead-for-sirius-xm/#comment-362492 Thu, 06 Aug 2009 17:04:29 +0000 http://blogs.reuters.com/mediafile/?p=18628#comment-362492 I have been a sirius subscriber since Howard Stern made the move to sattelite radio. If they don’t renew Howard’s contract in 1.5 years, I am gone. I was VERY DISAPPOINTED in Sirius’s lame attempt at an iPhone application. The fact that they left out Howard is asinine. They did the exact same thing 4 years ago when they first launched internet Sirius. It took some wrangling to get Howard on there. It makes absolutely no sense to have an app for a service you already pay for and to leave off the most important part of that service. Without Howard Sirius would not exist anymore and I will be listening to Pandora and Slacker instead.

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By: D. Hubb http://blogs.reuters.com/mediafile/2009/08/06/better-days-ahead-for-sirius-xm/#comment-362454 Thu, 06 Aug 2009 15:22:32 +0000 http://blogs.reuters.com/mediafile/?p=18628#comment-362454 There is a DVD movie out about the whole Sirius XM/Mel K. story called: Stock Shock.Very good flick and explains stock market manipulation as well. Stock Shock is at amazon.com and stockshockmovie.com

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