Verizon iPhone gets dinged by Consumer Reports (Update)

February 25, 2011

VERIZON/IPHONE“Antennagate” again?

The reception problem that plagued AT&T’s iPhone 4 last summer is also found on the Verizon version of the iPhone, according to Consumer Reports.  The influential nonprofit organization, which publishes guides on everything from cars to TVs, said Friday that holding the Verizon iPhone “in a specific but quite natural way” can cause the phone to drop calls.

Consumer Reports tested the device against five other Verizon smartphones — Samsung Fascinate, Motorola Droid 2 Global, HTC Droid Incredible, LG Ally, and Motorola Droid X — and said “the only phones in which the finger contact caused any meaningful decline in performance was the iPhone 4.”

The Verizon iPhone 4 launched earlier this month, but there has been no hue and cry about its reception, as there was with the AT&T device. “There has been no such outpouring of complaints about the Verizon version of the phone,” Consumer Reports noted. However, the tech blogosphere did take note of the problem when the phone went on sale.

Last July, a few weeks after the launch of the iPhone 4 with AT&T, a clearly irked Apple was forced to hold a special press conference to address the issue. Although it denied there was any problem with the phone, Apple gave out free cases — which fix the problem — to anyone who wanted them. The executive in charge of iPhone engineering left Apple weeks after the controversy erupted.

Consumer Reports said because of the reception issue, it will not include the Verizon iPhone in its list of recommended smartphones, despite its high ranking.  “The phone performs superbly in most other respects,” the magazine said.

UPDATE: Verizon Wireless says the Verizon iPhone is seeing less than one-half of 1 percent of calls dropped in major cities such as New York and San Francisco: “Verizon Wireless iPhone 4 customers are experiencing stellar network performance.”

3 comments

We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/

iPhone users today reported they have found flaws with Consumer Reports magazine. When held at a very precise angle, glare from the magazine can temporarily blind users and create hazardous conditions. The public is advised to avoid reading this publication.

Posted by rossor | Report as abusive

Consumer Reports has been a dieing company for some time now. The only time anyone hears about them at all is when it involved “iPhone”, “antenna” and a phone carrier. It’s all publicity.

Apple has already addressed this. We need to stop enabling the media about a problem that does not even exists!

Here is my proof that the iPhone 4 antenna issue isn’t an issue; goo.gl/KfKsv

Posted by strongfist36 | Report as abusive

I had this problem before too, but since I use the sleeve from GETPOWERPAD this problem has gone, moreover I can charge my iPhone 4 wirelessly!

Posted by jeffjeff22 | Report as abusive