Will Big Media and Big Tech companies ever stop punishing their biggest fans?
Like many people, I woke up yesterday and reached for my iPad for my morning hit of news, entertainment and information, so I could start my day. (And like many, I’m embarrassed to admit it.) Padding to the front door to get a newspaper still sounds more respectable, but my iPad gives me a far more current, rich and satisfying media experience than a still-warm printed Times could ever produce.
From firing off angry tweets to writing nasty Yelp reviews, there are many ways to vent about bad customer service in the age of social media.
from Paul Smalera:
Lately Internet users in the U.S. have been worried about censorship, copyright legalities and data privacy. Between Twitter’s new censorship policy, the global protests over SOPA/PIPA and ACTA and the outrage over Apple’s iOS allowing apps like Path to access the address book without prior approval, these fears have certainly seemed warranted. But we should also remember that Internet users around the world face far more insidious limitations and intrusions on their Internet usage -- practices, in fact, that would horrify the average American.
Some executives quote philosophers like Plato or legendary coaches such as Vince Lombardi. But not Charlie Ergen; that’s far too high-brow for him. The Dish Network chairman seems to get his theories on management from television and movie comedies.