Will the smartphone do for retailing what it did for photography?
Like a recession, we never quite see a tipping point when it happens. Tech seems to alter behavior in unpredictable ways. But, in fact, tech makes it possible to form the habits we unknowingly crave. We love TV, but we’re walking away from the TV set. We still make calls at home, but have abandoned land lines. You used to carry a point-and-shoot camera, and you still do — but now it’s in your smartphone.