Forget Instagram’s billion-dollar payday. Forget IPOs, past and future, from Facebook, Groupon, LinkedIn and the like. And ignore, please, the online ramblings of attention-hungry venture capitalists and narcissistic Silicon Valley journalists with the off-putting habit of making their inside-baseball sound like the World Series. Their stories, to paraphrase Shakespeare, are tales told by idiots, full of sound and fury, but signifying very little about the impact of technology on most of our lives. (Sure, some of their tales are about great fortunes, but those are only for a select few; to summon the Oracle of Omaha rather than the Bard of Avon, only a fool ever equated price with value.) Their one-in-a-million windfalls are just flashes in the pan. Or, actually, they are solitary data points, meaningless when devoid of context.
“You can look, but you can’t touch” – great advice in most museums, and every strip club. But it makes no sense when it comes to our computers. We are getting very touchy-feely with our smartphones and tablets, and this is how it should be. Even BlackBerry and Amazon’s Kindle, which launched with hardware keyboards to differentiate it from the competition, have abandoned them.
From firing off angry tweets to writing nasty Yelp reviews, there are many ways to vent about bad customer service in the age of social media.
from Paul Smalera:
Lately Internet users in the U.S. have been worried about censorship, copyright legalities and data privacy. Between Twitter’s new censorship policy, the global protests over SOPA/PIPA and ACTA and the outrage over Apple’s iOS allowing apps like Path to access the address book without prior approval, these fears have certainly seemed warranted. But we should also remember that Internet users around the world face far more insidious limitations and intrusions on their Internet usage -- practices, in fact, that would horrify the average American.
from Paul Smalera:
Online privacy doesn’t exist. It was lost years ago. And not only was it taken, we’ve all already gotten used to it. Loss of privacy is a fundamental tradeoff at the very core of social networking. Our privacy has been taken in service of the social tools we so crave and suddenly cannot live without. If not for the piracy of privacy, Facebook wouldn’t exist. Nor would Twitter. Nor even would Gmail, Foursquare, Groupon, Zynga, etc.
It’s been nearly a decade since the tagline “don’t be evil” was attached to Google in a Wired magazine profile. Google, a little more than four years old, adopted the phrase as a code of conduct as it navigated through a growing list of hard questions, and as it increasingly shaped the Web itself. Since then, the term has been hurled back at its founders again and again — every time a saucy blogger or disgruntled user had a bone to pick with the company.