Facebook’s search has been found

January 16, 2013

With “Graph Search,” Facebook’s newsearch engine announced Tuesday, the world’s largest social network has finally begun to index a trove of Big Data that’s been piling up for years. Even Facebook probably doesn’t know what’s been deposited in by its 1 billion members. Suddenly there is a way to find out. 

Tello tries to make customer service gripes more effective

February 29, 2012

From firing off angry tweets to writing nasty Yelp reviews, there are many ways to vent about bad customer service in the age of social media.

Tech wrap: Adobe scraps Flash for mobile browsers

November 9, 2011

Score a point for Apple. Software maker Adobe scrapped its Flash Player for mobile devices after a mutli-year battle with Apple over the merits of the technology, which is used to view videos and play games on the Web. Take a look back at the legendary tech spat in this blow-by-blow timeline that stretches back to January 2007 when Apple launched its iPhone with a browser that was not compatible with Adobe’s Flash player. The company said in a blog post it plans to focus its future mobile browsing efforts on HTML5, a competing technology that is now universally supported on all major mobile devices.

Tech wrap: Google’s appetite for local grows with Zagat buy

September 8, 2011

Google bought Zagat, the popular dining recommendations and ratings authority, jumping into a niche Web market alongside the likes of OpenTable and Yelp. The 32-year-old Zagat, which polls consumers and compiles reviews about restaurants around the world, will become a cornerstone of Google’s “local offering” and work in tandem with its mapping services and core search engine, the Internet search and advertising leader said.

Online customer service reviews get personal with Tello

February 9, 2011

Remember the flight attendant who imperiously cut you off after the second cocktail on your trans-Atlantic flight? Or how about that tech-support guy who heroically spent hours on the phone with you and solved the mysterious problem plaguing your PC?

Google bolsters local Web content with Places search

October 27, 2010

Google’s search engine can deliver Web pages from every corner of the world, but the Internet company is increasingly interested in getting you information about the pizza parlor around the corner.

Google and Yelp: A holiday drama… or farce

December 22, 2009

Only a few days ago, Yelp insiders seemed on the verge of taking home a $500 million holiday gift basket courtesy of Google, which was in talks to acquire the online publisher of local business reviews.