By Mitch Lipka
(Reuters) – Nobody who has ever had a customer service dispute wants to experience what happened to Ben Edelman, the Harvard Business School professor whose irate email to a Chinese restaurant went viral on social media and was chronicled by mainstream news outlets.
When Edelman, who is also an attorney, emailed the restaurant seeking triple damages for a $4 overcharge, he did not think about the social media implications. He did not think about his worldwide reputation. But he does now.
Dec 9 (Reuters) – When it comes to changing hotel
reservations, the concept of ‘last-minute’ is about to get a bit
As of Jan. 1, 2015, last-minute will mean by midnight the
night before, or a penalty of one night’s stay at Hilton
Worldwide and Marriott International, which
operate about 8,000 hotels. Previously, many properties offered
free cancellation as late as the evening of the reservation.
By Mitch Lipka
(Reuters) – After the flurry of U.S. holiday shopping days like Black Friday and Cyber Monday comes Giving Tuesday, which is aimed to get people to reach into their wallets and contribute to charities.
The idea is catching on, with online donations for the day projected to surpass $40 million this year, up from $32 million in 2013, according to the Chronicle of Philanthropy.
Oct 31 (Reuters) – Many charities are immersed in the fight
to control the Ebola epidemic, but so far the donors have not
come forward en masse – although scams already are emerging.
For those ready to dig into their pockets, here are four
tips to make an impact with your gift.