By Mitch Lipka
(Reuters) – U.S. consumers always complain about pushy car salesmen and debt collectors, but in 2012 they also faced an array of new and sometimes surprising challenges – like getting hit with fees just for questioning their bills, according to a recent survey.
The most common complaints filed with state and local consumer protection agencies once again focused on automotive sales and service, home improvement contractors and credit-related problems, according to the annual survey published by the Consumer Federation of America and the North American Consumer Protection Investigators, a professional group of government investigators.
July 26 (Reuters) – A multibillion-dollar business has grown
up around “gray charges” – extra credit card charges for
products and services consumers never wanted or meant to sign up
for. Some experts say these charges are deceptive and
misleading, if not illegal.
An example of a gray charge is a trial offer that expires
and is automatically converted to a full membership or
subscription. Consumers incur these charges often because they
fail to read the fine print in service agreements.