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Aug 14, 2013

They charge for that? Surprise fees on your hotel bill

By Mitch Lipka

(Reuters) – If anyone is an educated hotel guest, it’s Bjorn Hanson, dean of New York University’s Preston Robert Tisch Center for Hospitality, Tourism and Sports Management.

But even Hanson got confused during a business trip a few years ago when a hotel bill included $18 in charges for gratuities. One fee was for a bellman he didn’t use and the other was for housekeeping service, even though he had already left a tip.

Aug 14, 2013
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Jul 31, 2013

Contractors, cars and debt collectors top U.S. consumer complaints: survey

By Mitch Lipka

(Reuters) – U.S. consumers always complain about pushy car salesmen and debt collectors, but in 2012 they also faced an array of new and sometimes surprising challenges – like getting hit with fees just for questioning their bills, according to a recent survey.

The most common complaints filed with state and local consumer protection agencies once again focused on automotive sales and service, home improvement contractors and credit-related problems, according to the annual survey published by the Consumer Federation of America and the North American Consumer Protection Investigators, a professional group of government investigators.

Jul 30, 2013
    • About Mitch

      "Mitch Lipka is editor of and is a veteran consumer columnist, editor and reporter. Most recently, he led a 10-person consumer reporting team at AOL’s personal finance channel, He received the 2010 New York Press Club award for best consumer writing on the web and is the 2011 Best Friend honoree from Kids in Danger for his work covering child product safety. Mitch has been a reporter and editor for more than 25 years and has worked for The Philadelphia Inquirer, the South Florida Sun-Sentinel and Consumer Reports. The opinions expressed here are his own."
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