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Feb 3, 2015
Jan 28, 2015
Jan 16, 2015
Jan 15, 2015

Crowdfunding for a cause gets cheaper

Jan 15 (Reuters) – The week before Christmas, a fire gutted
the Beverly, Massachusetts home shared by Kevin Wagner, his
fiancée, and their four young children. Most of their basic
possessions were destroyed along with their Christmas presents.

While insurance will cover much of the rebuilding, friends
stepped in right away with cash to fill the gap until the claim
is settled. As is becoming more common these days, they started
crowdfunding campaigns on popular sites – one on,
which holds money in an FDIC-insured savings account, and
another on, which is linked to a personal bank
account. Both sites collect a 5 percent fee from the donations
and pass along a credit card processing fee of about 3 percent.

Jan 14, 2015
Jan 14, 2015
Dec 30, 2014
Dec 29, 2014
Dec 23, 2014
Dec 18, 2014

Buyer beware: Customer shaming has few boundaries

By Mitch Lipka

(Reuters) – Nobody who has ever had a customer service dispute wants to experience what happened to Ben Edelman, the Harvard Business School professor whose irate email to a Chinese restaurant went viral on social media and was chronicled by mainstream news outlets.

When Edelman, who is also an attorney, emailed the restaurant seeking triple damages for a $4 overcharge, he did not think about the social media implications. He did not think about his worldwide reputation. But he does now.

    • About Mitch

      "Mitch Lipka is editor of and is a veteran consumer columnist, editor and reporter. Most recently, he led a 10-person consumer reporting team at AOL’s personal finance channel, He received the 2010 New York Press Club award for best consumer writing on the web and is the 2011 Best Friend honoree from Kids in Danger for his work covering child product safety. Mitch has been a reporter and editor for more than 25 years and has worked for The Philadelphia Inquirer, the South Florida Sun-Sentinel and Consumer Reports. The opinions expressed here are his own."
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