Jan 15 (Reuters) – The week before Christmas, a fire gutted
the Beverly, Massachusetts home shared by Kevin Wagner, his
fiancée, and their four young children. Most of their basic
possessions were destroyed along with their Christmas presents.
While insurance will cover much of the rebuilding, friends
stepped in right away with cash to fill the gap until the claim
is settled. As is becoming more common these days, they started
crowdfunding campaigns on popular sites – one on DreamFund.com,
which holds money in an FDIC-insured savings account, and
another on GoFundMe.com, which is linked to a personal bank
account. Both sites collect a 5 percent fee from the donations
and pass along a credit card processing fee of about 3 percent.
By Mitch Lipka
(Reuters) – Nobody who has ever had a customer service dispute wants to experience what happened to Ben Edelman, the Harvard Business School professor whose irate email to a Chinese restaurant went viral on social media and was chronicled by mainstream news outlets.
When Edelman, who is also an attorney, emailed the restaurant seeking triple damages for a $4 overcharge, he did not think about the social media implications. He did not think about his worldwide reputation. But he does now.