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Dec 23, 2014
Dec 18, 2014

Buyer beware: Customer shaming has few boundaries

By Mitch Lipka

(Reuters) – Nobody who has ever had a customer service dispute wants to experience what happened to Ben Edelman, the Harvard Business School professor whose irate email to a Chinese restaurant went viral on social media and was chronicled by mainstream news outlets.

When Edelman, who is also an attorney, emailed the restaurant seeking triple damages for a $4 overcharge, he did not think about the social media implications. He did not think about his worldwide reputation. But he does now.

Dec 9, 2014

Canceling a hotel reservation last-minute could cost you

Dec 9 (Reuters) – When it comes to changing hotel
reservations, the concept of ‘last-minute’ is about to get a bit

As of Jan. 1, 2015, last-minute will mean by midnight the
night before, or a penalty of one night’s stay at Hilton
Worldwide and Marriott International, which
operate about 8,000 hotels. Previously, many properties offered
free cancellation as late as the evening of the reservation.

Dec 9, 2014
Dec 3, 2014

Tips for giving beyond Giving Tuesday

By Mitch Lipka

(Reuters) – After the flurry of U.S. holiday shopping days like Black Friday and Cyber Monday comes Giving Tuesday, which is aimed to get people to reach into their wallets and contribute to charities.

The idea is catching on, with online donations for the day projected to surpass $40 million this year, up from $32 million in 2013, according to the Chronicle of Philanthropy.

Nov 21, 2014
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    • About Mitch

      "Mitch Lipka is editor of and is a veteran consumer columnist, editor and reporter. Most recently, he led a 10-person consumer reporting team at AOL’s personal finance channel, He received the 2010 New York Press Club award for best consumer writing on the web and is the 2011 Best Friend honoree from Kids in Danger for his work covering child product safety. Mitch has been a reporter and editor for more than 25 years and has worked for The Philadelphia Inquirer, the South Florida Sun-Sentinel and Consumer Reports. The opinions expressed here are his own."
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