Reuters Editors

Changing journalism; changing Reuters

Think back a century and news needs and news methods were completely different.

Just think that the first airmail flight between Britain and Hong Kong did not land until 1936. And yet today at my home in London I get a rich and vibrant stream of  news, photographs, stories and gossip from Asia into my home  via Twitter, Facebook, Google Reader and then all the more long-established methods of journalism.  It is a cornucopia.

But the problem with any over-flowing horn is that it is really only scarcity that creates the awareness of value.

And in fact, the profession of journalism is losing both value and respect.

The latest Gallup poll showed a record-high 57% of Americans saying they had little or no trust in the mass media to do what the media has always proclaimed to be its primary mission – to report fully, accurately and fairly.

Instead people look to the friends – their community – for information, for validation, for argument and for illumination.

What is great about 2010 is that technology has created a completely new concept of community. And it has given that community new powers to inform and connect.

Are we now too speedy for our own good?

Last week I was told that Reuters has lost its ethical bearings. You’ve sacrificed the sacred tenet of accuracy by rushing to publish information without checking if it is true. Your credibility has suffered, the value of your brand will wither and the service you offer to clients has been devalued, I heard.

It was a meaty accusation, especially as it came in the midst of a debate on ethics in journalism held at the London home of ThomsonReuters, the parent of the Reuters news organisation. The charge came from former Reuters journalists and a senior member of the trustees body that monitors Reuters compliance with its core ethical principles.

So what specifically were we being accused of and what defence did I offer?

On the 8th anniversary of the Sept 11th attacks, a day of more than normal sensitivity to security matters, CNN in the United States reported that the U.S. Coast Guard had fired on a boat in the Potomac River in Washington D.C. President Obama was visiting the nearby Pentagon at the time. Reuters rushed out a story on the reports of gunfire, citing CNN as the source for the information, while urgently checking with law enforcement officials. It transpired that CNN had been monitoring radio traffic on an unencrypted Marine frequency and had overheard a training exercise in which crew members shouted ‘bang bang’. Quickly we put out an update to our story making clear it was a false alarm.

I had played a part in crafting our policy on handling such stories and from my place on the debate panel I offered another example for the audience to chew on.  On Oct. 21 Britain’s Sky News reported that the Lockerbie bomber Abdel Basset al-Megrahi had died in Libya. We put out a story, sourced to Sky News and repeating how it said it had the information of the death, while checking with officials and al-Megrahi’s legal team in Scotland. We quickly established that Sky had it wrong and updated our story to say so.

It is grating for any journalist to publish information that turns out to be incorrect. Even if we can say that the original error was made elsewhere some of the flak hits those who replicate the mistake. After all, those who republish a libel are as liable for it as its originator. 

Content, convergence and creativity

The following speech was given at the Association of Online Publishers conference in London on October 7. Chris Cramer is Reuters Global Editor, Multimedia.

In the spirit of a real debate I’d like to talk today about some trends in the so-called traditional media.

But I can see you sitting out there and thinking: “Here we have a traditional mainstream media guy.” And I’m happy to own up to 40 years or so working for mainstream companies:

The BBC for 26 years – always in news.

CNN for 11 years – always in news and channel management.

And now at Reuters — this time head of multimedia in a business which primarily serves the financial professional.

All three organizations have a lot of history. Reuters has been around since 1851. So a career in pretty traditional news organizations, though in the case of all three they have each managed to reinvent themselves several times down the years to stay ahead of the competition.

Giant shoulders and the chain of knowledge

The new world is not so different from the old world – it just moves faster and in different ways.

As early as the 12th century, the image of dwarfs standing on the shoulders of giants came into discourse to mean that all knowledge advances based on the discoveries of the past.

In academia and in journalism that notion has been coupled with the doctrine of attribution – you need to acknowledge the shoulders you’re standing on, to give due credit but also to allow others to search out that perch and see if their view from it is any different.

To me, the current debate about the “Link Economy” in content terms is about:

Are you part of the conversation? Are you adding to the debate or just playing postman and passing others’ views on? Are you adding value and … Are you getting rewarded for adding the value you do?

As head of a journalistic army of 2,700 professionals I obviously have an intense vested interest in ensuring that their work is valuable to readers and valued by them.

Part of that involves ensuring that they are in the centre of the action and that they fill their reports with their expertise and experience. Part of that involves ensuring that they are part of the debate, that their reports inform the debate and that the debate, in turn, informs their future reporting.

from Sean Maguire:

The raw and the crafted

The Media Standards Trust has begun a lecture series on 'Why Journalism Matters'. It is disconcerting that it feels we have to ask the question. The argument put forward by the British group's director Martin Moore is that news organisations are so preoccupied with business survival that discussion of the broader social, political and cultural function of journalism gets forgotten. It is a pertinent review then, given the icy economic blasts hitting most Anglo-Saxon media groups, and notwithstanding the recent examples of self-evidently broader journalistic 'value' produced by London's Daily Telegraph in its politican-shaming investigations into parliamentarians' expenses.

First up in the series was Lionel Barber, editor of the Financial Times, who cantered through the justifications for a vibrant, independent press. Watchdog, informer, explainer, campaigner, community builder and debater - those are the roles that journalism plays. The value that it brings is most evident by comparison with the unhealthiness of states where the press is not free, noted Barber, citing the struggles of the citizenry in China and Russia to hold their leaders to account.

The FT's USP as a media group, according to Barber, is as an explainer and analyser of complicated events that play out across a global stage. But analytical reporting of global stories costs serious cash, he noted, in a question-begging aside. That you get the quality of journalism you are prepared to pay for, ultimately, is his response to the challenge posed to mainstream media by Internet-enabled communicators. For free you can have the rawness of a blog. For crafted journalism that is properly sourced, reviewed for taste and style and checked for accuracy, you must find ways to charge. At your peril do you blur the edges between the crafted and the raw world of easy comment, hasty opinion and rumour billed as fact, argues the FT editor.  (There was a hat tip, however, to the bloggers that have broken news, such as Guido Fawkes who forced the resignation of an advisor to Gordon Brown by revealing his plans for a smear email campaign.)

So a sharp distinction was drawn between the value proposition of professional journalism and its unruly blogging and twittering cousin. No such clarity yet, though, on the funding model for the former when the Internet has made audiences expect to read most general interest news and a lot of specialised niche content for free.  No secret that each and every news group is daunted by this obstacle, even the FT, which has not been immune to the downturn in advertising revenue.

We were left with a couple of clues on the way forward.  Barber predicted that within a year all news organisations will be charging for online content in some way. (The FT's model is to allow readers access to a few articles for free and then charge for further use.)  Will Google ever pay for content - unlikely says Barber. But at least they might be prepared to talk about linking via searches to articles requiring subscription, which they do not do currently.

And his flippant response to the demographic challenge posed to a print-based news organisation by the emergence of a generation of youngsters who get all their information from screens? People are living longer - they will still buy newspapers.

Rethinking rights, accreditation, and journalism itself in the age of Twitter

The follow is the text of a speech by David Schlesinger, Editor-in-Chief Reuters News, to the International Olympics Committee Press Commission on June 23.

On May 29th, James Coleman of Bristol smacked his skull on a tree branch while filing updates to the Twitter service (or tweeting) from his Blackberry during a run. His accident spawned a new word: a “Twinjury”.

Just think about it: Jogging, Blackberrying, tweeting simultaneously – what more 21st century manifestation of the spirit of amateur sportsmanship could there be?

That same day, St. Petersburg Times sports journalist Rick Stroud tweeted on his Twitter page about US Football developments: “Hearing reports that Bucs might be interested in Marvin Harrison,” he wrote to anyone following his feed.

His reader/followers read it and believed what he wrote.

Turned out, though, Stroud had different standards for his Twitter account than for his newspaper.

“People, if I tweet something…it’s … speculation,” he said. “If there’s news, I’ll post it on Tampabay.com.”

from For the Record:

After the warm glow, telling the cold, hard truths

Dean Wright is Global Editor, Ethics, Innovation and News Standards. Any opinions are his own.

The president was inaugurated in front of adoring crowds and positive reviews in the media. As the unpopular incumbent sat on the platform with him, the new Democratic chief executive took office as the nation faced a crippling economic crisis. The incoming president was a charismatic figure who had run a brilliant campaign and had handled the press with aplomb. The media were ready to give him a break.

That was 1933, and in Franklin Roosevelt’s case, the media gave him a break.

For Barack Obama, the honeymoon was shorter.

Less than 36 hours after Obama took the oath of office, the White House denied news photographers access to the new president’s do-over swearing in, instead releasing official White House photos of the event. Reuters, The Associated Press and Agence France-Presse protested and refused to distribute the official photos (which nevertheless showed up on the websites of a number of large U.S. newspapers).

This is an important issue for news organisations, the public and for an administration that has promised a new era of transparency in doing the people’s business. How are people to know, for example, that the official photos haven’t been staged?

All U.S. administrations seek to manage the flow of information and the White House and the news media have a complex, interdependent relationship. Each needs the other. But it’s important that media organisations remember who’s most important.