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August 7th, 2009

Giant shoulders and the chain of knowledge

Posted by: David Schlesinger

The new world is not so different from the old world – it just moves faster and in different ways.

As early as the 12th century, the image of dwarfs standing on the shoulders of giants came into discourse to mean that all knowledge advances based on the discoveries of the past.

In academia and in journalism that notion has been coupled with the doctrine of attribution – you need to acknowledge the shoulders you’re standing on, to give due credit but also to allow others to search out that perch and see if their view from it is any different.

To me, the current debate about the “Link Economy” in content terms is about:

Are you part of the conversation?
Are you adding to the debate or just playing postman and passing others’ views on?
Are you adding value and …
Are you getting rewarded for adding the value you do?

As head of a journalistic army of 2,700 professionals I obviously have an intense vested interest in ensuring that their work is valuable to readers and valued by them.

Part of that involves ensuring that they are in the centre of the action and that they fill their reports with their expertise and experience. Part of that involves ensuring that they are part of the debate, that their reports inform the debate and that the debate, in turn, informs their future reporting.

Our standards on sourcing have always emphasized the importance of giving proper credit, even when quoting from competitors. And, of course, we expect the same in return.

In the writing we do specifically for the web we’re as open to outbound linking as we are to the inbound (see Felix Salmon for some good examples). Much of our other writing doesn’t currently use outbound links because of the particular ecosystem of our professional products, for which a lot of it is specifically written. But that, I am sure, will change over time.

The real danger in not being extremely open to linking, it seems to me, is that by moving yourself out of the mainstream debate you risk irrelevancy.

There will be other shoulders to stand on.

Those shoulders will be the ones that provide the lift.

Those shoulders will be the ones that will help advance knowledge and debate.

The fact that today the crediting can be done with a hyperlink is to me intellectually no different than the use of an academic footnote or a traditional journalistic “…according to XYZ in an interview”. It’s just better, because it’s fast, direct and creates an instant chain of knowledge.

What’s more interesting to me is what one does with the link, not the link itself.

I have a passing interest in the link or retweet that simply passes a nugget along.

I have a bit more interest when the linker or retweeter extracts real gold that was hidden in the original and gives it more prominence.

I have a lot more interest when the link or retweet uses the original as a jumping off point for argument, debate, or development.

That’s when it gets interesting.

And that’s when we, too, stand on that tower of giant shoulders people started visualising in the 12th century.

July 17th, 2008

Anonymous sources - Reuters rules

Posted by: David Schlesinger

No anonymous sources here!Slate’s Jack Shafer wrote about “Anonymice” and tracked use of anonymous sources in the New York Times, Washington Post and the Wall Street Journal.

Portfolio’s Zubin Jelveh then followed up with a post that included some statistics about Reuters use vs. other news organizations.

In the interest of transparency, I’m posting Reuters basic guidance on sourcing (we also have detailed guidance that expands on the points below):

Sourcing

Accuracy entails honesty in sourcing. Our reputation for that accuracy, and for freedom from bias, rests on the credibility of our sources. A Reuters journalist or camera is always the best source on a witnessed event. A named source is always preferable to an unnamed source. We should never deliberately mislead in our sourcing, quote a source saying one thing on the record and something contradictory on background, or cite sources in the plural when we have only one. Anonymous sources are the weakest sources. …

Here are some handy tips:

  • Use named sources wherever possible because they are responsible for the information they provide, even though we remain liable for accuracy, balance and legal dangers. Press your sources to go on the record.
  • Reuters will use unnamed sources where necessary when they provide information of market or public interest that is not available on the record. We alone are responsible for the accuracy of such information.
  • When talking to sources, always make sure the ground rules are clear. Take notes and record interviews.
  • Cross-check information wherever possible. Two or more sources are better than one. In assessing information from unnamed sources, weigh the source’s track record, position and motive. Use your common sense. If it sounds wrong, check further.
  • Talk to sources on all sides of a deal, dispute, negotiation or conflict.
  • Be honest in sourcing and in obtaining information. Give as much context and detail as you can about sources, whether named or anonymous, to authenticate information they provide. Be explicit about what you don’t know.
  • Reuters will publish news from a single, anonymous source in exceptional cases, when it is credible information from a trusted source with direct knowledge of the situation. Single-source stories are subject to a special authorisation procedure.
  • A source’s compact is with Reuters, not with the reporter. If asked on legitimate editorial grounds, you are expected to disclose your source to your supervisor. Protecting the confidentiality of sources, by both the reporter and supervisor, is paramount.
  • When doing initiative reporting, try to disprove as well as prove your story.
  • Accuracy always comes first. It’s better to be late than wrong. Before pushing the button, think how you would withstand a challenge or a denial.
  • Know your sources well. Consider carefully if the person you are communicating with is an imposter. Sources can provide information by whatever means available - telephone, in person, email, instant messaging, text message. But be aware that any communication can be interfered with.
  • Reuters will stand by a reporter who has followed the sourcing guidelines and the proper approval procedures.

We don’t always get it right. There are times we should have pressed harder to get a source to go on the record with his or her name; there are times when we should have spiked (thrown away) a story because the sourcing wasn’t totally up to our standards.

But I think the record of our 2,500 journalists is on balance a good one: we use anonymous sources judiciously and in the interest of getting important stories. In the end it’s what you, our readers, think that matters - you’re the ultimate arbiter of our credibility.

 (photo credit: Journalists wait outside the Lenval Hospital where U.S. actress Angelina Jolie gave birth to twins in Nice, southern France, July 13, 2008. REUTERS/Chris Serrano)