By: Bob N

Bob N — Thu, 21 Dec 2006 01:46:14 +0000

As Best Buy goes forward, they should do so honestly and within the law. Here is a “bait and switch” we experienced this Chrismas season, from Best Buy which may indicate the nature of their evolving respect for their customers. This is my wife’s experience:
“I wanted to only purchase a toshiba Notebook for 399.99 on sale in store only. But guess what, I was told this is day 4 of the sale and what did I expect as they only had 12 in the store at onset of the sale. Well the ad didn’t state supply was limited. The sale clerk checked for availability of the notebook in the state.. none is available. I called corporate was hung up on 5 times.. I was respectful and polite to each and everyone I spoke to. And they were all respectfull to me with their canned answears.
Then I finally, after two hours and 5 phone calls finally got to speak to someone in corporate.. She were very stern with their conversation with me.
I told her why I had called re the notebook and she said in a stern voice well If we don’t have any in the stores what do you want me to do about it. I reminded her of the ad and said all I want is the advertised notebook. She told me to get a raincheck. I reminded her that the computer wouldn’t permit the printing of a raincheck. She said well then I can’t help you and we donot subsitute.
The ad for the instore sale is still on the internet. This ad does’t indicate quanities are limited or not available is some stores which is against the law. This is known as bait and switch.
The internet ad continues to run days after stock is unavailable.”

Comments on: Best Buy’s Anderson talks about the retailer’s third-quarter

By: Bob N