Check out who has the highest customer satisfaction ranking among major appliance retailers.
It’s Best Buy, according to a study by J.D. Power and Associates.
The electronics retailer received a 797 out of 1,000 on the scale, performing particularly well in installation service and delivery service, J.D. Power said in a news release.
The study also takes into account sales staff, the store facility, merchandise and price.
Next was hhgregg at 794 and Lowe’s at 792. Sales staff and price were pluses for hhgregg, while Lowe’s did particularly well in store facility and merchandise, J.D. Power said.
The study is based on responses from more than 4,200 consumers who bought a laundry or kitchen appliance within the previous 24 months.
Also in the basket:
Dollar Tree posts higher profit, raises outlook
Williams-Sonoma post surprise profit; ups FY view
Charming Shoppes posts Q2 profit below Street view
Toys “R” Us offers discounts for trade-ins (WSJ)
(Photo: Reuters)
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Interesting article. What comes to mind is maybe it is time to begin a new cash for clunkers programs for major appliances. It would help the industry all the way through retail and we could drive a stake through the hearts of these old money wasters. It was reported that some old refrigerators can cost $150-$200 a year to operate while the new, energy-efficient models cost as little as $8 to operate. Over the next 10 years, that would be the difference of paying $1500-$2000 or $80. Sounds like a win-win program.
Ron D
- Posted by Ron Derven