Shop Talk
Retailers, consumers and prices
Check Out Line: Wal-Mart cuts prices in Canada
Check Out Wal-Mart’s price cuts for eggs, milk, butter and bread in Ontario, Canada.
If you are counting pennies but still want that morning coffee and omelet, you can now buy one- and two-liter milk cartons for $1.77 and $2.97 respectively or a dozen large eggs for $1.97, if you shop at Wal-Mart’s Ontario stores.
The world’s top discount retailer said that besides cutting prices for those staple food items in its Ontario stores, it will also slash prices on hundreds of products across Canada in September, after a round of different price cuts in August.
Wal-Mart’s decision is yet another nod to the fact that more and more shoppers are squeezed for money these days.
“With looming back-to-school costs, gas-pump woes, food-price hikes, and a struggling provincial economy, times are tough for many of our Ontario customers,” said Vi Konkle, Wal-Mart Canada’s chief customer officer, in a release.
It certainly looks like Wal-Mart is paying close attention to consumers’ money-saving actions, such as drawing up shopping lists to avoid spending extra money, consolidating shopping trips, avoiding costly items and buying cheaper store-brand products.
Konkle said milk, butter, eggs and bread feature prominently on people’s shopping lists, and that is why they’re getting their prices cut.
Check Out Line: Rite Aid’s June sales
Check out how generic drugs cut into June pharmacy sales at Rite Aid.
The No. 3 U.S. drugstore chain said its pharmacy same-store sales fell 0.5 percent, as generic drugs were introduced and allergy medicine Zyrtec was switched to over-the-counter status.
Generic drug rollouts hurt rival Walgreen as well. That company said a day earlier those drugs cut into its pharmacy same-store sales by 2.1 percentage points.
Drugstores, in general, have been facing more competition from grocery stores and discounters like Wal-Mart, which have been offering discounts on a slew of prescription drugs.
Also in the basket:
Adidas eyes 6,300 stores in China by 2010
Blockbuster may do Circuit City deal later (New York Post)
Coupon Web sites attracting more visits
As consumer prices rise and the economy founders, Web surfers are scouring cyberspace for deals.
A new study released this week by market research firm Hitwise showed that online coupon clipping is on the rise.
Hitwise told Reuters that U.S. visits to certain custom coupon Web sites increased 66 percent from May 2007 to May of this year.
Heather Dougherty, research director at Hitwise, said shoppers are trying to cope with cost of living increases.
“While discretionary income is shrinking for some households, consumers are still shopping online, but making sure they find the best deals,” she said in a statement.
Coupons.com led the pack within the category, grabbing 29 percent of the market and chalking up a 190 percent increase since last year. Coupon Mountain and Eversave rounded out the top three with 14 percent and 6 percent, respectively.
When Hitwise measured traffic from the week ending June 6, they found that search engines directed 20 percent of penny-pinching shoppers to coupon sites. Of the top search terms, 60 percent included a reference to a specific brand or branded product.
I use the following:
1. http://www.pocketdeal.com
1. http://www.savingpass.com
1. http://www.priceanr.com
I have them in my Favorites list awaiting the holiday discounts
Wal-Mart Proud (insert applause here)
Upon entering Wal-Mart Stores annual shareholder meeting, an observer might be forgiven for thinking they had just walked into a lively, national political convention.
Patriotic red and blue buntings covered the 16,000-seat arena at the University of Arkansas, the music hardly stopped and the crowd was treated to a constrant stream of well-tuned public relations bullet points — in this case, sustainability, community relations and saving shoppers money.
Associates — the word the world’s largest retailer uses to describe its 2 million employees – whooped and hollered at every chance, especially whenever an executive uttered the word “proud.”
(An associate later told Reuters that staff had been told to react whenever they heard that word — even when it meant interrupting the speaker, presumably.)
“We’re just having fun!” said Mike Miller of Scott Depot, West Virginia, whose group of fellow Sam’s Club associates donned funny hats with stars and stripes, reminiscent of a patriotic Dr. Seuss character.
Large balloons emblazoned with the company slogan “Save People Money So They Can Live Better” bounced back and forth between the bleachers, and enthusiastic associates waved flags.
Even Master of Ceremonies Queen Latifah seemed moved by the euphoria. After a number in which singers sang “One World” as representatives from different countries took to the stage in a mini-U.N, the performer beamed and sighed: “One world — a Wal-Mart world.”
Check Out Line: Off Target
Check out the other discounter. The wisdom in the struggling U.S. economy is that discounters are doing well as consumers trade down to try to save some money. It has worked for Wal-Mart, which saw first quarter profit rise 7 percent, while same-store sales rose 2.9 percent. Not so much for Target, though. That discount retailer today posted a 7.5 percent decline in net income for the quarter and its same-store sales dipped 0.7 percent and were weaker than the company had expected. For a time, Target attracted customers with an approach that became known as “cheap chic,” with designers like Isaac Mizrahi developing exclusive clothing lines for it. At the same time, Wal-Mart has stumbled with its own attempts to upgrade its apparel offerings. But even before the economy went south, Wal-Mart refocused on offering lower-priced value, a move that has helped the company in an economy that many say is in a recession. Meanwhile, sales are falling short of Target’s target. And Mizrahi has left to become creative director at Liz Claiborne. Right now, it looks like the dog days for Target, while Wal-Mart sports a smiley face. Also in the basket: Home Depot posts quarterly loss Saks Inc posts higher quarterly profit
(Photo: Reuters)
I think that neither price nor product selection are the reasons Target is failing to reach its financial target. Target is alienating its customer base with poor policies, weak upper management, and poor use of its lower-level talent.
Target’s 90-day return policy may be reasonable but it is not competitive in some areas, so Target should be especially careful about the quality of the breakable products it sells. On two recent occasions, I took back products to Target that had one-year warranties, had broken within 6 months, but did not get returned until after 90 days. Only one store manager agreed to at least try to communicate with upper management about a potential problem with the warranteed product. Two managers claimed that Target tracks poor-performing products, but I determined that there was absolutely no mechanism to do this after the 90-day return period (and no interest on the part of the store managers to take independent note of a potential problem). On both occasions I was told “We don’t make the products – we just sell them,” which is a pretty sure-fire way to lose a customer. I was given a client services phone number to call that just gave a recorded message with the same “We cannot help you” message. I tried a similar experiment with WalMart and management gave a much more appropriate and personal response. Target hires college graduates but does not let them use their judgment. WalMart grows its own talent and lets its managers be proactive. This might be at least one reason why Target is losing customers.








More like Walmart sends our jobs to foreign lands.
Walmart is no friend of working people.
They just drive down families wages while sending good jobs to third world countries.