Shop Talk

Check Out Line: J.D. Power on appliance retailers

Brad Dorfman

Aug 26, 2009 14:02 UTC

Check out who has the highest customer satisfaction ranking among major appliance retailers.
 
It’s Best Buy, according to a study by J.D. Power and Associates.
 
The electronics retailer received a 797 out of 1,000 on the scale, performing particularly well in installation service and delivery service, J.D. Power said in a news release.
 
The study also takes into account sales staff, the store facility, merchandise and price.
 
Next was hhgregg at 794 and Lowe’s at 792. Sales staff and price were pluses for hhgregg, while Lowe’s did particularly well in store facility and merchandise, J.D. Power said.
 
The study is based on responses from more than 4,200 consumers who bought a laundry or kitchen appliance within the previous 24 months.
 
Also in the basket:  
 
Dollar Tree posts higher profit, raises outlook
 
Williams-Sonoma post surprise profit; ups FY view
 
Charming Shoppes posts Q2 profit below Street view
 
Toys “R” Us offers discounts for trade-ins (WSJ)

(Photo: Reuters)

Check Out Line: Target takes control of Target.com

Nicole Maestri

Aug 7, 2009 13:53 UTC

Check out Target already looking forward to the 2011 holiday season.The discount retailer said it is taking control of Target.com and aiming to launch its new website by the 2011 holiday season.The announcement signals the end of a relationship with online retailer Amazon.com that began in 2001.”We believe it is in Target’s best interest going forward to assume full control over the design and management of Target’s e-commerce technology platform, fulfillment and guest services operations,” Target.com President Steve Eastman said in a statement.Target had previously extended its contract with Amazon to 2011, but the companies will continue to work together during the next two years.Also in the basket:Crocs Q2 beats, sees return to profit in 2010 Blue Nile profit in-line; full-yr view tops, shrs upHhgregg Q1 profit beats Street, reaffirms outlookForget the shuttle, take a Hermes chopper to the airportSupreme Court Justice Thomas and Wife Camp Out at Wal-Mart (Foxnews.com)(Photo: Reuters)

Rivals try to profit at Circuit City’s expense

Circuit City’s competitors are trying to capitalize on the retailer’s store closures by wooing its customers.

Regional chain hhgregg is accepting Circuit City gift cards for purchases of electronics, appliances and mattresses at its stores. The Circuit City gift card value, when verified, will be good toward up to 20 percent of the hhgregg purchase price.