Shop Talk

Retailers, consumers and prices

Room for home improvement retail


acesmall.gifHome improvement consumers have spoken, and their choice of top retailer might surprise you.

Ace Hardware, the hardware cooperative with 4,600 stores, ranked highest in home improvement customer satisfaction for the second straight year, according to a J.D. Power and Associates study.

The 2008 study, conducted in March and April, tracked satisfaction with merchandise, price, sales staff, sales/promotions and store facility. Findings are based on responses from 9,770 consumers who bought a home improvement product or service within the past year.

Illinois-based Ace scored 791 points out of a possible 1,000 and rated high on sales staff and store facility measures.