Doug and Polly White have seen small businesses use all kinds of questionable hiring practices. There was the entrepreneur who hired anyone looking for work. Then there was the woman who hired and fired her sister twice. The list goes on.

In their book, Let Go to GROW: why some businesses thrive and others fail to reach their potential , the Whites found from their business consulting that entrepreneurs often don’t know how to hire employees.

“No one is born knowing how to hire and manage people,” said Polly. “You come into this with no clue how to hire and manage people. So entrepreneurs often end up hiring friends and family. While your friends and family may be right for a job in your organization it’s not always the right way to go.”

Entrepreneurial interviewed the Whites about the five steps businesses can follow in order to hire the right people.


1. Know what you need

Hire someone based on their behaviors and cognitive capabilities.

“By behaviors we mean work ethic and turning up on time,” said Doug.  “At the entry-level you can teach them how to make a widget. But you’re unlikely to teach someone a great work ethic.”