The interview is from a phone person who started in ops with Bell South Telephone in 1976. His experience in retailing is the telephone company stores that also once tried to sell computers. AT&T will need cost containment on distribution channels. With the 2,200 company-owned stores selling netbooks and iPhones, how can the 5,000 agent-operated stores survive? And there’s another 5,000 locations of Best Buy and Radio Shack. AT&T and Verizon each have about 20,000 points of distribution. Total U.S. channels for mobile services exceed 50,000. There are 20,000 U.S. car dealerships with 10% or 2,000 being closed by GM and Chrysler. Can we anticipate 10% to 40% of mobile stores to close? Carrier-branded stores that are agent-operated would be cost-cutting. Best Buy launching the Palm Pre with in-store rebates could set the model for efficient delivery and customer fulfillment. And netbooks sold like phone bills will never be.