Summit Notebook

from Shop Talk:

A little more privacy at Barneys sale?

June 1, 2010

LUXURY-SUMMIT/BARNEYS-DEALBashful New York bargain hunters may finally be able to guard their modesty at one of the city's biggest annual retail events, as luxury chain Barney's is considering adding dressing rooms at its mobbed New York warehouse sale.   

from Shop Talk:

Noblesse oblige, but no service, for French luxury

June 1, 2010

LUXURY-SUMMIT/From our apparel reporter Nivedita Bhattacharjee:

Luxury brands in the United States might still have a lot to learn from the entrenched design houses in Europe, but their commitment to pleasing the customer serves them well as the market returns from recession.
    
Milton Pedraza, Chief Executive of the Luxury Institute, told us during the Reuters Global Luxury Summit today that the commitment to customer service could even become a real point of differentiation for American brands.
 
"The American brands and even the Burberrys of the world tend to be better at customer-centricity, at service, and could make that a competitive advantage, because the Europeans are not as service-oriented, more product-oriented," he said.
    
"The Europeans are not as service-oriented, (they are) more product-oriented, and they will even tell you that."
    
If one is looking for an explanation behind the attitudes, Pedraza invoked a time well before Hermes opened its doors in 1837.   
 
"A French executive told me that the word 'service' ... is equated with servility and (goes) back to the French revolution and is why the French don't like to serve anybody." 
(Photo: Reuters)

from Shop Talk:

Check Out Line: Luxury goods execs discuss global demand

June 1, 2010

pearls1

Check out what executives at luxury retailers around the world are saying about consumer demand.

Dell: stay tuned for “Streak”

May 21, 2010

It’s hard to tell how much anticipation there is out there for Dell’s upcoming “Streak” micro-tablet. The No. 3 PC maker’s latest foray into a consumer arena that Apple’s iPad has essentially helped create is set to hit stores this summer in the United States.

from MediaFile:

Don’t look for Sony’s iPad killer any time soon

May 21, 2010

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Don't expect to see Sony's response to Apple's iPad tablet computer any time soon.

Cisco home TelePresence: online school heaven?

May 20, 2010

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You can just hear the University of Phoenix licking its chops right now.

Cisco expects to have  its home TelePresence system — a living room version of what you have seen in those quirky Ellen Page commercials (see below) — by the holiday season at around $500 (plus some kind of monthly service fee), Cisco Executive Vice President Rob Lloyd said on Thursday at the Reuters Global Technology Summit. He and some other Cisco employees are about to start a round of internal testing.

VMWare’s orator: Tod Nielsen

May 20, 2010

Tod Nielsen certainly has the gift of the gab. VMWare’s chief operating officer, who was once videotaped by a reporter in the hope that he would turn out someday to be “famous” (and a royalty generator), waxed lyrical at the Reuters Global Technology Summit about everything from British CIOs and magic crystals to PCs .

Is Apple in Intel’s future?

May 20, 2010

Apple developed the processor for it’s recently launched iPad tablet PC in-house. Intel was left waiting on the sidelines but change may be in store. Future tablets from other device makers, and maybe even Apple, could prove to be a lucrative for the world’s largest chipmaker. And why not, Intel already makes the microprocessors that are used in more than three quarters of the world’s PCs. Tom Kilroy, Intel senior vice president and general manager of sales and marketing, says “wait til Computex” for a big announcement. So, what’s likely to come out of the industry trade show this June in Taipei? Any thoughts? Click below to hear what Kilroy had to say in San Francisco at the 2010 Reuters Global Technology Summit.

Intel, HP: TVs should get smarter

May 20, 2010

Intel, Sony and Google are expected to unveil on Thursday a “smart TV”: an Internet-ready, super content machine that — if the hype is to be believed — will let viewers watch Celebrity Apprentice, tweet, and respond to emails at the same time. On Wednesday, Intel’s sales and marketing chief — while keeping his cards close to the vest — couldn’t resist a little plug for the general concept of Internet TVs.

from MediaFile:

HP: Think before you ‘dis’ print(ing)

May 19, 2010

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All those reminders to "think before you print" and the use of the email for most official correspondence might make you believe the office printer is no longer so important. The reality, however, is that we print more than ever, according to Vyomesh Joshi, Executive VP of Hewlett-Packard's imaging and printing group, who sat down with the Reuters Global Technology Summit in San Francisco.