Summit Notebook

Exclusive outtakes from industry leaders

Audio – Outsourcing daily life

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At the Reuters India Investment Summit we asked Managing Partner of IBM Global Services Sandip Patel about the first thing he would like to outsource from his daily life. His response, perhaps instinctively, was automating the cleanup of thousands of his emails.

 

Anantha Radhakrishnan, Vice President at Infosys BPO, yearned for extended telecommuting to cut down on travel time (and probably cost as well!!) when asked the same question.

 

Evidently, productivity improvements and radical cost-cutting measures are weighing heavily on the minds of corporate big wigs these days.

 

The BPO services industry, which was once able to fund disproportionately high wages and lavish perks for employees, is now plagued with rumours of disappearing stationary and depleting entertainment budgets all in the name of cutting costs.

Audio – Bitter-sweet flavors

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As the global economic turmoil rages on and shows no sign of abating, Genpact Chief Executive Pramod Bhasin believes “wait and watch” is the flavour of the season for business process outsourcing firms.

 

The flavour seems bitter for now.

 

Over the past few years, BPO services firms armed with competitive, English-speaking professionals working for relatively cheap wages have cashed in on an outsourcing boom. But they are now experiencing a lull in growth as the U.S. economy faces one of the worst crises in history.

Audio – Opportunistic youth and the works

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It’s not just the global economic crisis that is weighing on Genpact Chief Executive Pramod Bhasin’s mind, but also several home-grown concerns.

 

Nothing works in India, Bhasin said, and rattled off a list of public utilities from water and power to security and transportation.

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