Summit Notebook

Exclusive outtakes from industry leaders

Audio – Outsourcing daily life


At the Reuters India Investment Summit we asked Managing Partner of IBM Global Services Sandip Patel about the first thing he would like to outsource from his daily life. His response, perhaps instinctively, was automating the cleanup of thousands of his emails.


Anantha Radhakrishnan, Vice President at Infosys BPO, yearned for extended telecommuting to cut down on travel time (and probably cost as well!!) when asked the same question.


Evidently, productivity improvements and radical cost-cutting measures are weighing heavily on the minds of corporate big wigs these days.


The BPO services industry, which was once able to fund disproportionately high wages and lavish perks for employees, is now plagued with rumours of disappearing stationary and depleting entertainment budgets all in the name of cutting costs.

Audio – Still holding out


One would expect a top executive of the world’s largest software services provider to hang out with the latest gadgets. Sandip Patel, Managing Partner for IBM Global Business Services in South Asia, seems to be quite the contrarian.


He is antagonized by even the most common gadget to adorn executive pockets in these times.