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Terminal 5 passengers speak out

By Reuters Staff
March 29, 2008

passenger3.JPGPassengers delayed at British Airways’ new Terminal 5 at Heathrow tell Reuters reporter Golnar Motevalli how their travel arrangements were disrupted.

The airline cancelled 140 flights on Thursday and Friday after problems with the baggage handling system at the state-of-the-art terminal.

The high profile launch of the Richard Rogers-designed terminal building has proved a public relations disaster for the carrier that once styled itself the “world’s favourite airline”.

Interviews recorded on Friday. Click on the video below.

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